Operations Supervisor - Military Leadership Path

About the Role

ShipMonk is a tech-powered growth partner for ecommerce brands, operating 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. We are seeking an Operations Supervisor to lead and develop a team of approximately 25–30 warehouse associates. Military leaders are encouraged to apply—supervisory, logistics, and mission-execution experience translates directly to success in this role.

What You'll Do

• Lead, coach, mentor, and develop approximately 25–30 warehouse associates
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance
• Lead shift huddles and communicate daily priorities
• Monitor operational KPIs and adjust labor and workflows as conditions change
• Use operational data to identify root causes and improve performance
• Train and develop associates while identifying future frontline leaders
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems
• Maintain inventory accuracy and equipment, sanitation, and safety standards
• Communicate clearly and make sound decisions in a fast-paced environment
• Identify opportunities to improve processes, eliminate waste, and strengthen execution

Requirements

• 1–3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply chain, or a related environment
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives
• Strong communication, organizational, and problem-solving skills
• Ability to interpret data and use metrics to improve performance
• Flexibility to work days, nights, weekends, holidays, or overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.
• Transitioning service members, veterans, Guard and Reserve members, and military spouses with relevant leadership experience are encouraged to apply

Nice to Have

• Experience as an NCO, Senior NCO, Warrant Officer, or Commissioned Officer
• Military experience in logistics, transportation, supply, maintenance, aviation support, engineering, or operations
• Degree or coursework in Business, Operations, Engineering, Supply Chain, Logistics, or a related field
• Lean, Kaizen, Six Sigma, or continuous-improvement experience

What Success Looks Like

• First 30 days: Learning the operation, building relationships with your team, and translating your leadership experience into ShipMonk's environment
• 90 days: Confidently owning your department's people and performance, using data to make decisions, and identifying ways to improve execution
• Year one: Building a strong team, delivering results, developing others, and positioning yourself to continue growing within ShipMonk

Work Location

This is an on-site role based at ShipMonk's Fort Worth fulfillment center: ShipMonk TX1, 2601 NE 33rd St., Fort Worth, TX 76111

About ShipMonk

ShipMonk provides cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Our success is powered by five key differentiators: Global Fulfillment Network (12+ owned centers across the US, Canada, the UK, and Mainland Europe), Proprietary Technology (AI-powered platform providing real-time inventory and order visibility), Unrivaled Support (hands-on, on-site dedicated teams), Transparent Pricing (all-inclusive with no hidden fees), and Commitment to the Future ($10M+ annual R&D investment).

Our Core Values

• Merchant-first: We handle the logistics so our merchants can focus on growing their business
• People make ShipMonk: We believe in our team and invest in our people
• Own it: We take ownership of our work, our mistakes, and our successes
• Get sh*t done: We're a fast-paced, high-growth company that values action and results
• Change the score: We challenge the status quo, constantly innovating and improving