Operations Supervisor - Melrose Ave, West Hollywood

Job Summary

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store's operations to facilitate a seamless customer experience. The Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuring adherence to the policies and procedures as outlined by the organization.

Responsibilities

- Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. - Supervise with inventory and stock management. - Ensure maximization of storage and capacity in all product and supply categories. - Manage investigation and rectification of inventory discrepancies. - Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts. - Ensure timely and consistent communication and follow up for all store maintenance issues. - Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team. - Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes. - Have proper understanding of BOH/FOH IT systems, including POS transaction. - Lead Sales Support team execution of store initiatives. - Provide training and direction to direct reports, peers, and management. - Partner with store management to resolve customer service issues. - Manage customer repairs, dry-cleaning, and alterations programs. - Meet store and metric goals. - Ensure brand mission is brought to life and introduced to everyone that walks into our store. - Maintain a knowledge and understanding of all policies and procedures. - Consistently act within the core values of rag & bone. - Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership. - Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Requirements

- 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position. - Strong background in inventory management, shrink reduction, and operational execution. - Ability to analyze business reports and make data-driven decisions. - Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

- Paid Time Off - Clothing Allowance - Generous Employee Discount - Paid Parental Leave - Membership to Calm and access to other wellness benefits - Medical, dental, vision and ancillary benefits - 401k

Schedule

The target hourly rate for this role is between $30-$31 hourly based on candidates' experience and expectations.