Operations Director - Los Angeles

Position Summary

This is a senior leadership operations position responsible for overseeing and directing daily execution all aspects of Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers.

Responsibilities

• Achieves performance key metrics
• Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations
• Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
• Supports the VPO in the development of the annual Profit Plan with direct input from management team
• Manages staff selection, compensation, development, discipline, performance reviews and/or terminations
• Strategically adjusts departments’ activities, policies and practices to meet or exceed key performance metrics and customer satisfaction goals
• Champion efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company
• Monitors audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss
• Enforces policies and procedures to drive compliance with all Insurance Pooling requirements; with local, state, federal and provincial regulatory agencies (i.e. OSHA, DOT, FDA, USDA, DOL, CVOR (Canada), etc.); with licensing and log book requirements and with food safety policies, protocols and requirements
• Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement
• Interprets, trains and consistently enforces Company policies and procedures

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a closely related field or equivalent combination of education and related experience
• 8 years professional experience with demonstrated progressive levels of management experience (with at least 4 - 5 years in operational management experience)
• Experience in warehouse and transportation preferred

Skills

• Ability to read, comprehend, write and speak English
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs
• Working knowledge of Federal Motor Carrier Safety Regulations
• Working knowledge of environmental regulations/legislation and governing bodies
• Ability to successfully engage and lead individual and team discussions and meetings
• Ability to apply all relevant policies in a consistent, timely and objective manner
• Capable of working with peers and associates from other departments, sites, Corporate and the business community in a proactive and constructive manner
• Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations
• Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues
• Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner
• Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines