Operations Supervisor- Longview, TX

About the role

In this role, you will be responsible for meeting the people, cost, and service metrics while utilizing the latest in technology and innovation while motivating and coaching employees. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.

Responsibilities

• Drive accountability and standardized best practices and leverages support functions to optimize operational performance while meeting goals
• Ability to enhance our working together platform by driving a high performing team through engagement of our employees
• Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions
• Embrace continuous improvement through agility, process development and positive change to identify best solutions
• Act as employee advocate by adhering to open door policy, supporting policy and procedure and maintaining effective communication

Requirements

• Strong problem-solving, decision quality and implementation
• Strong communication and interpersonal skills
• Ability to build and sustain culture through the collaboration with team and/or business partners
• Knowledge and understanding of work specific to distribution centers

Qualifications

• High school diploma or equivalent
• Minimum of 2 years of supervisory experience in a similar role
• Experience with inventory management systems and supply chain operations

Skills

• Customer service orientation
• Leadership and team management skills
• Technical proficiency with relevant software and tools

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

Pay

• Competitive salary based on experience and qualifications

Schedule

Shift: Sat- Mon