Operations Supervisor - Located in Santa Cruz, CA

About the role

Located in Santa Cruz and Scotts Valley, CA, this full‑time exempt Operations Supervisor position is immediately available. The role oversees day‑to‑day operations, facilitating internal communication between field staff and management, interfacing with outside agencies, monitoring system status, coordinating short‑term scheduling, and maintaining equipment and supplies.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure ticket‑work is 100% reconciled daily in conjunction with the ticket‑work staff.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary.
• Share on‑call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Requirements

• High school diploma or GED.
• Minimum 18 years of age.
• Minimum of two (2) years full‑time employment as a Paramedic.

Qualifications

• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre‑hospital care.
• Demonstrated comprehensive understanding of operational policies, protocols and procedures.
• Effective oral, written and interpersonal communication skills.
• Effective interpersonal skills.

Skills

Strong communication, coaching, and interpersonal abilities; ability to evaluate and instruct pre‑hospital care; proficiency with operational policies and procedures.

Benefits

• Medical, vision, dental insurance.
• 401(k) retirement plan.
• Disability coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Employee Assistance Program (EAP).
• Vacation and paid time off.

Pay

Salary range: $120,000 – $130,000 per year.

Schedule

Full‑time exempt position.