Operations Supervisor III

Location: Oxford, Ohio Schedule: Monday–Friday, 6:00 a.m.–2:00 p.m., with rotating weekend coverage Position Overview Butler County Regional Transit Authority (BCRTA) is seeking an experienced and dependable Operations Supervisor III to help lead daily transit operations at our Oxford location. This senior-level supervisory position is responsible for coordinating safe, reliable, and efficient transportation services. The Operations Supervisor III independently manages complex dispatch and field situations, oversees operator performance, coordinates schedules and staffing, troubleshoots transit technology, and responds to operational emergencies. The successful candidate will be a confident decision-maker who can remain composed in a fast-paced environment, support vehicle operators, communicate effectively with customers and clients, and keep service running smoothly when unexpected challenges arise. Essential Responsibilities Coordinate daily transit operations to support safe, reliable, and efficient serviceLead scheduling and rostering activities with minimal oversight, adjusting assignments to address staffing levels, service demands, and operational changesManage complex dispatch situations, including service interruptions, operator concerns, customer complaints, and emergency eventsOperate the base radio console and communicate routine and emergency information to vehicle operatorsTroubleshoot Mobile Data Terminal (MDT) and Automatic Vehicle Location (AVL) system issues to minimize service disruptionsPerform road supervision and vehicle operator responsibilities independentlyMonitor vehicle operators’ adherence to safety requirements, operating procedures, schedules, and radio protocolsInvestigate accidents, incidents, service concerns, and safety-related issuesCoordinate emergency responses and maintain communication with Transit Operations ManagementAdjust routes, schedules, and vehicle assignments in response to emergencies, road conditions, staffing shortages, and other operational challengesConduct behind-the-wheel evaluations and provide retraining or coaching to vehicle operatorsConduct vehicle operator performance reviews and provide clear, constructive feedbackAdminister routine corrective or disciplinary action under the direction of Operations ManagementRespond to customer inquiries, provide transit information, assist with trip scheduling, and resolve escalated service concernsMaintain accurate operational records, including logs, reports, statistical information, and I-Reporter documentationRecommend corrective actions and operational improvements based on identified service or safety concernsProvide guidance and support to vehicle operators regarding safety practices and standard operating proceduresPerform all responsibilities associated with the Operations Supervisor I and Operations Supervisor II levelsPromote a positive public image of BCRTA and consistently provide excellent customer servicePerform other related duties as assigned Qualifications Required Education and Experience High school diploma or equivalentExperience in transit operations, dispatch, field supervision, scheduling, rostering, or a closely related operational environmentExperience independently managing road supervision and vehicle operator responsibilitiesDemonstrated experience troubleshooting MDT and AVL systemsExperience responding to operational emergencies, safety incidents, and complex service situationsExperience coaching, evaluating, or training employees Required License Valid Class B Commercial Driver’s License with passenger endorsement Knowledge, Skills, And Abilities Strong knowledge of transit dispatch, scheduling, rostering, and field operationsAbility to manage daily operations with minimal supervisionAbility to troubleshoot MDT, AVL, and related transit technologyStrong judgment and problem-solving skills, including the ability to make timely decisions during emergencies and service disruptionsAbility to investigate incidents, document findings, and recommend corrective actionAbility to conduct performance evaluations and provide constructive coachingStrong training, negotiation, and persuasion skillsAbility to read, understand, interpret, and apply policies, procedures, and operational documentsAbility to manage multiple priorities while remaining professional and composed under pressureExcellent verbal and written communication skillsStrong customer-service and conflict-resolution skillsProficiency with Microsoft Office applicationsAbility to work collaboratively with vehicle operators, supervisors, managers, customers, and community partners Physical Requirements Frequent sitting, speaking, and hearingOccasional standing, walking, kneeling, squatting, bending, and reachingAbility to kneel and bend to secure wheelchair restraintsVisual acuity, color vision, and depth perception sufficient to perform the essential responsibilities of the position Work Environment Work is performed primarily in an office and transit operations environment, with fieldwork required for road supervision, accident response, and service support. The position may occasionally be exposed to vehicle exhaust fumes and changing weather or roadway conditions. Work Schedule This is a full-time position based at BCRTA’s Oxford, Ohio location. The regular schedule is Monday through Friday, 6:00 a.m.–2:00 p.m. The position also requires: Rotating weekend coverageOne overnight shift approximately every four months to retrieve bus fareAvailability for occasional evenings, emergencies, or operational needs The schedule is subject to change based on business and service needs. Benefits BCRTA offers a competitive public-sector benefits package that includes: 14% employer contribution to the Ohio Public Employees Retirement System (OPERS)Medical, dental, and vision insuranceEmployer-paid short-term disability and life insuranceUp to 29 paid days off during the first yearOpportunities for advancement and professional development About BCRTA Butler County Regional Transit Authority is a political subdivision of the State of Ohio organized as a regional transit authority under Ohio law. BCRTA is the designated recipient of federal transit funds and provides public transportation within and around Butler County, including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. BCRTA employs or directs approximately 120 transit employees, manages an annual budget of approximately $15 million, and is governed by a nine-member Board of Trustees. Our mission is to support Butler County’s quality of life and economic development through public transportation solutions. BCRTA promotes a workplace culture built on inclusion, diversity, cooperation, problem-solving, teamwork, independence, and ingenuity. This description is not intended to contain every function or responsibility that may be required of an employee in this position. Employees may be assigned other related duties as operational needs arise. Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment. "BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status. Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. " Powered by JazzHR E2p6zqVvFm