Operations Supervisor I

Position Overview

The position functions as the local liaison between Pike Engineering and the client, providing supervision and/or mentoring of design staff. It involves representing the best interest of Pike Engineering by communicating with the client, employees, and management on pertinent issues.

Duties & Responsibilities

• Energetically support the organization's vision and strategy and demonstrate initiative and personal accountability to meet work demands according to the highest standard.
• Exhibit the highest day-to-day standards and demonstrate the highest level of business ethics, consistently adhering to and promoting key values and principles in all transactions.
• Communicate with the client to ensure employees under their area of responsibility are productive and responsive to the needs of the client.
• Aid in the transition of new employees to the area through orientation, logistics, and training on Pike Engineering and/or client-specific procedures, policies, and tools.
• Meet regularly with client supervision/management to review the effectiveness of Pike Engineering's service to the client and address client concerns.
• Work closely with Pike Engineering's Manager, VP, and PE to coordinate efforts and ensure adherence to local, state, and federal codes associated with engineering services, as well as client standards.
• Communicate with Pike Engineering employees under their area of responsibility to ensure productivity, progress, and address employee concerns to management.
• Direct project workflow and regularly communicate with the Manager or VP on issues, activities, and accomplishments.
• Assure that all employees under their area of responsibility complete customer satisfaction surveys for Pike Engineering.
• Provide formal employee appraisals for assigned employees within their area of responsibility with the approval of the Manager or VP.
• Aid in the marketing of Pike Engineering's design/engineering services to existing clients or potential prospects within the assigned area, and assist in the secondary marketing of the company's services to the client.
• Maintain excellent client relationships.
• Approve all employee timesheets in their respective area, ensuring accuracy and timely submission.
• May be deployed on a periodic basis and have the responsibilities as the Field Manager during major storm event deployments.

Requirements

• Excellent organizational and planning skills.
• Demonstrated skills in verbal/written communications.
• Demonstrated negotiating and decision-making skills.
• Demonstrated management and business skills.
• Demonstrated skills in providing leadership, motivation, vision, and direction.
• High energy level with the ability to work in a fast-paced, ambiguous environment.
• Proven success in developing and maintaining customer relationships.
• High commitment to achieving goals and plans.

Education, Licensing And Experience

• Graduate with a two-year degree in an Engineering Technology or related field.
• Minimum of five years of related communications or distribution experience.

Additional Responsibilities

Additional responsibilities and/or duties as assigned.

About Us

Pike is a leading provider of construction, repair, and engineering services for electric and gas utilities, as well as telecommunications companies. We work with hundreds of utility clients across the country and continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower, and equipment needed to perform any job. Founded in 1945, Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation, and exceptional customer service.