Operations Supervisor I

About the role

Functions as the local liaison between Pike Engineering and the client and provides supervision and/or mentoring of design staff. The incumbent represents the best interest of Pike Engineering by communicating with the client, employees, and Pike Engineering management on pertinent issues.

Responsibilities

• Energetically support the organization’s vision and strategy, demonstrating initiative and personal accountability to meet work demands according to the highest standard.
• Exhibit the highest day‑to‑day standards and business ethics, consistently adhering to and promoting key values and principles in all transactions.
• Communicate with the client to ensure Pike Engineering employees under the area of responsibility are productive and responsive to client needs.
• Assist in the transition of new employees through orientation, logistics, and training on Pike Engineering and/or client‑specific procedures, policies, and tools.
• Meet regularly with appropriate client supervision/management to review service effectiveness and address client concerns.
• Work closely with Pike Engineering’s Manager, VP, and PE in responsible charge to coordinate efforts and assure compliance with all local, state, and federal codes and client standards.
• Communicate with Pike Engineering employees under the area of responsibility to ensure productivity, reasonable progress, and to bring employee concerns to management.
• Direct project workflow and regularly communicate with the Manager or VP on issues, activities, and accomplishments.
• Obtain client customer‑satisfaction survey results for Pike Engineering staff in staff‑augmentation positions.
• Provide formal employee appraisals for assigned employees with Manager or VP approval.
• Assist the Manager, VP, and corporate personnel in marketing Pike Engineering’s design/engineering services to existing clients or prospects, and support secondary marketing to the client.
• Maintain excellent client relationships.
• Approve all employee timesheets in the area, ensuring accuracy and timely submission.
• May be deployed periodically as Field Manager during major storm‑event deployments.
• Perform additional responsibilities and duties as assigned.

Skills

• Excellent organizational and planning skills
• Strong verbal and written communication abilities
• Negotiating and decision‑making skills
• Management and business acumen
• Leadership, motivation, vision, and direction
• High energy level; ability to work in a fast‑paced, ambiguous environment
• Proven success in developing and maintaining customer relationships
• High commitment to achieving goals and plans
• Self‑motivated; ability to work independently
• Team‑oriented and customer‑oriented
• Ability to manage multiple tasks and provide leadership to team members

Qualifications

Graduate with a two‑year degree in Engineering Technology or a related field and/or a minimum of five years of related communications or distribution experience.

About the Company

Founded in 1945, Pike Engineering is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies, with a growing portfolio of turnkey renewable projects. The company works with hundreds of utility clients nationwide, offering ideas, technology, experience, manpower and equipment to perform any job. Pike emphasizes safety, collaboration, innovation and exceptional customer service in a family‑oriented workplace.

About the Team

Engineering employees at Pike play critical roles in ensuring essential services—electric power, gas, telephone and wireless communications—remain operational. Opportunities exist in transmission and distribution, substations, smart‑meter technologies, renewable energy, telecommunications, storm‑damage assessment, and more.