Operations Supervisor- Healthcare, Remote in South Georgia
About the role
Belle is a fast-growing healthcare company focused on revolutionizing in-home care, particularly for seniors who cannot manage their foot health independently. Our goal is to prevent complications and improve quality of life through early detection and coordinated care.
Key Responsibilities
Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
Conduct field-based shadowing and provide real-time coaching
Facilitate technician check-ins and performance reviews
Support technicians in meeting certification and compliance requirements
Foster a connected and motivated team culture with ongoing engagement initiatives
Proactively coach technicians on hospitality, documentation, attendance, and professionalism
Monitor KPIs such as attendance, appointment fulfillment, and CSAT
Ensure proper execution of Belle's care model and scope of practice
Manage documentation audits and follow up on quality concerns
Track technician availability and support schedule optimization
Report safety concerns, policy violations, or compliance issues as needed
Collaborate with HR, Compliance, and Member Experience teams on escalations
Requirements
Bachelor's degree in Business, Healthcare, or a related field preferred
2+ years of experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
Familiarity with scheduling, attendance, or workforce tools is a plus
Resides in South Georgia and able to travel locally to support CHWs in the field (15-25% expected)
Qualifications
Bachelor's degree in Business, Healthcare, or a related field preferred
2+ years of experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
Familiarity with scheduling, attendance, or workforce tools is a plus
Resides in South Georgia and able to travel locally to support CHWs in the field (15-25% expected)
Benefits
Competitive compensation of 60,000 USD/year
Incentive Bonus paid quarterly on top of base salary
Health, Dental, and Vision Insurance Benefits
401k
PTO, Sick, and Paid Holidays
Opportunity for significant career growth and expansion of responsibilities