Operations Supervisor Hauling

About the role

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business (commercial, residential, roll-off (industrial), and/or container delivery and pick-up) across a geographically dispersed area. The role oversees drivers and helpers, collaborates with the Operations Manager and General Manager to implement tactical initiatives driving functional excellence and budget achievement, and ensures compliance with safety, environmental, operating, regulatory, accounting, and ethics standards.

Responsibilities

• Safety
  • Provide leadership to achieve and communicate safety goals and objectives.
  • Remove unsafe conditions or situations from drivers’ routes.
  • Collaborate with the sales team to identify and eliminate unsafe conditions for new routes or customers.
  • Partner with the maintenance department to ensure equipment compliance with safety standards.
  • Oversee safety and accident prevention programs to prevent accidents and injuries, ensuring a safe and productive work environment.
  • Engage employees in active participation to instill a culture of safety through personal commitment and outreach.
• Customer Experience
  • Deliver service that meets or exceeds customer expectations.
  • Understand and meet or exceed missed pickup goals.
  • Resolve service requests, equipment breakdowns, and schedule changes with timely stakeholder communications.
  • Interact with customers to solve issues and improve the overall experience.
  • Serve as a positive company representative to drive satisfaction and loyalty.
• Efficiency
  • Establish and ensure adherence to productivity goals and operating standards.
  • Manage labor hours and disposal expenses per established plans.
  • Lead drivers to exceed productivity goals for all routes.
  • Create, modify, and improve routes to maximize density and efficiency.
  • Reduce route hours through techniques like service conversions and container upsizing.
  • Execute operational plans to achieve or exceed budgeted goals.
  • Support service delivery while actively contributing to fleet quality and maintenance.
• Employee Engagement
  • Foster a collaborative, communicative team environment to drive engagement.
  • Build and develop team talent, aligning with employees’ career goals and providing advancement coaching.
  • Perform other job-related duties as assigned.

Requirements

• Able to direct large staff.
• Process-oriented and results-driven, with a commitment to organizational success and resource marshaling.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative team-builder.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Strong leadership skills with a focus on hiring and developing high-performance teams.
• 1 year of lead or supervisory experience.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details about benefits.

About the company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with a complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world.

• 2025 revenue: $16.6 billion; adjusted EBITDA: $5.3 billion.
• Serves 13 million customers across North America with over 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
• Operates locally while combining standardized business practices for operational efficiencies.

Republic Services’ values guide daily actions:

• Safe: Protect the livelihoods of colleagues and communities.
• Committed to Serve: Exceed customer expectations.
• Environmentally Responsible: Take action to improve the environment.
• Driven: Deliver results the right way.
• Human-Centered: Respect the dignity and unique potential of every person.

The company has an employee engagement score of 86 and an inclusive, diverse culture. In 2024, the Republic Services Charitable Foundation and local community grants positively impacted 5.1 million people, focusing on building sustainable neighborhoods.

Strategy

Republic Services’ strategy focuses on generating profitable growth through acquisitions and industry advancements, managing waste streams via a North American footprint of vertically integrated assets. Key growth areas include:

• Recycling and Waste: Expand footprint through organic growth and acquisitions, aggregating materials at scale to unlock advanced recycling opportunities and cross-selling new products.
• Environmental Solutions: Expand capabilities and geographic reach, addressing needs like PFAS remediation.
• Sustainability Innovation:
  • Republic’s Polymer Center is the nation’s first integrated plastics recycling facility, promoting bottle-to-bottle circularity.
  • Blue Polymers joint venture with Ravago develops facilities to process plastic material, meeting demand for sustainable packaging.
  • Building a network of Polymer Centers and Blue Polymer facilities across North America.
  • Leveraging landfill gas to produce Renewable Natural Gas (RNG), with a goal to beneficially reuse 50% more biogas by 2030 (2017 baseline).

Recent recognition

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global