Operations Supervisor Hauling

About the role

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business (commercial, residential, roll-off (industrial), and/or container delivery and pick-up) across a geographically dispersed area. The role oversees drivers and helpers, collaborates with the Operations Manager and General Manager to implement tactical initiatives for functional excellence and budget achievement, and ensures compliance with safety, environmental, operating, regulatory, accounting, and ethics standards. The Operations Supervisor drives execution and delivery of Safety, Customer Experience, and Efficiency while fostering a culture of employee engagement.

Responsibilities

• Safety
  • Provide leadership to achieve and communicate safety goals and objectives.
  • Remove unsafe conditions or situations from drivers’ routes.
  • Collaborate with the sales team to identify and eliminate unsafe conditions for new routes or customers.
  • Partner with the maintenance department to ensure equipment compliance with safety standards.
  • Oversee safety and accident prevention programs to prevent accidents and injuries, ensuring a safe and productive work environment.
  • Engage employees in active participation to instill a culture of safety through personal commitment and outreach.
• Customer Experience
  • Provide service that meets or exceeds customer expectations.
  • Understand and meet or exceed missed pickup goals.
  • Resolve unusual service requests, equipment breakdowns, and schedule changes with timely communications.
  • Interact with customers to solve issues and improve the overall customer experience.
  • Serve as a positive company representative to drive customer satisfaction and loyalty.
• Efficiency
  • Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses.
  • Lead drivers to exceed productivity goals for all routes.
  • Create, modify, and improve routes to maximize density and efficiency.
  • Reduce route hours through techniques like service conversions and container upsizing.
  • Execute operational plans to achieve or exceed budgeted goals.
  • Support service delivery while actively contributing to fleet quality and maintenance.
• Employee Engagement
  • Create a collaborative, communicative team environment and drive employee engagement.
  • Build and develop talent, understanding employees’ career goals and providing coaching for advancement.
  • Perform other job-related duties as needed or assigned.

Requirements

• Able to direct large staff.
• Process-oriented and results-driven, with a commitment to organizational success and resource marshaling.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative team-builder with a creative approach to challenging conventional solutions.
• Strong leadership skills with a focus on hiring and developing high-performance teams.
• 1 year of lead or supervisory experience.

Pay

The pay range for this position is $75,100.00 to $103,300.00, reflecting the minimum wage in multiple jurisdictions. The actual range will depend on the locality of hire.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

Bonus: Annual Incentive Plan Target of 10%.