Operations Supervisor - Government Programs Mail Room (In Office)

About the role

This position manages people and oversees the day-to-day operations of a multi-functional team, providing direction and supervision.

Responsibilities

• Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; adhering to policies and procedures.
• Maintains customer service objectives by monitoring daily operations; resolving claims that require manual review or technical support, enrollment or billing related customer issues.
• Maintains and improves departmental operations by monitoring system performance; identifying and resolving operations problems; supervising process improvement and quality assurance programs; installing upgrades.
• Prepares call center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends.
• Improves call center, claims and or enrollment and billing job knowledge by attending educational workshops.

Qualifications

• Education Level: High School Diploma or GED.
• Experience: 3 years related professional experience with demonstrated leadership skills.
• Must have proficiency in the service, claims or enrollment & billing area.
• Preferred Qualifications: Bachelor's Degree.
• Knowledge, Skills And Abilities (KSAs): Knowledge of call center operations, claims and/or enrollment and billing and work flows. Strong presentation skills. Highly proficient in Microsoft Office programs. Excellent communication skills both written and verbal. Ability to plan, review, supervise, and inspect the work of others. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range

The salary range for this position is $63,648 - $131,274. The actual salary will be determined based on a variety of factors including (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business considerations. CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Department

Medicare/Medicaid Member Servi