Operations Supervisor | Full-Time | Nampa Civic Center

Responsibilities

• Overtake and monitor changeover and housekeeping crews;
• Provide team support as required.
• Lead, supervise, and coordinate the operation of all event changeovers, such as banquet hall set-ups, meeting/breakout rooms, theater resets, stage risers, tables, chairs, and signs.
• Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
• Serve as the primary point of contact for events when the Operations Manager and/or Event Management are not onsite.
• Communicate all event information from meetings and the Event Data sheet to the appropriate Departments and staff.
• Perform routine to moderate tasks maintaining the theater, banquet spaces, meeting rooms, facility floors, chairs, staging, risers, and other inventory as needed.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Assume supervisory responsibility for all services and activities involved in the operations of all venue spaces.
• Lead / coordinate staff training and safety programs for all employees and temporary workers.
• Deliver and follow up on Performance Improvement procedures on a timely basis.
• Ensure staff are working safely and are aware of proper safety guidelines.
• Assist or lead planning, directing, coordinating, and reviewing of work plans for facility operations.
• Review and understand event documents to forecast staffing and equipment needs for all events.
• Interact with clients and guests, serving their needs within the confines of state and local laws, while providing physical facility needs.
• Cook up facility arrangements with concessionaires and production department.
• Execute other operational duties as assigned.

Qualifications

• A high school diploma or equivalent.
• 2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of setup/housekeeping and event coordination.
• An advanced degree in Facility Management or a related field may be substituted for years of experience.
• Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
• Ability to effectively lead a team and manage in a fast-paced, high-pressure environment.
• Knowledge of OSHA standards / requirements.
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly and concisely.
• Self-motivated and excellent organizational skills.
• Ability to work independently and as part of a team.
• Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.