Operations Supervisor | Full-Time | Enmarket Arena

Responsibilities

• Assume responsibility for all staffing and staff activities involved in the operations department at Enmarket Arena, Johnny Mercer Theatre, Port Wentworth Ice Cove, Vystar Pavilion, and any future properties.
• Provide and oversee staffing for ice sheet installation/removal, including paint, logos/decals, flooding, and leveling.
• Perform and oversee day-to-day building operations, maintenance, and special projects.
• Cook up and oversee coordination of third-party operations staff.
• Aid event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Oversee and monitor changeover crews and provide team support as required.
• Maintain and oversee departmental equipment; notify Operations Manager as additional services are required.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Attend weekly staff meetings and provide staffing updates in weekly meetings.
• Deliver timely and accurate information to operations staff for the proper setup and breakdown of the facility.
• Aid in preventative maintenance of retractable seating, permanent seating, and temporary seating.
• Facilitate event load-ins and load-outs that are typically early in the mornings and/or late into the evenings at Johnny Mercer Theatre and Enmarket Arena.
• Communicate in a timely fashion to the Operations Manager.
• Work with third-party vendors and operations managers to upkeep star dressing rooms, locker rooms, and interior spaces in the facility.
• Schedule third-party employees and ensure proper staffing for changeovers and event days.
• Check weekly time sheets for accuracy, taking into account event budgets.
• Ensure time sheets are submitted in a timely manner for all third-party staff.
• Interact with other facility staff in a courteous, cooperative, and professional manner.

Qualifications

• Bachelor’s/Technical degree from an accredited college/university/school.
• 2-3+ years’ experience in facility events and operations supervision.
• Related experience and/or training in a public assembly/hockey facility preferred.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.
• Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, and food service practices.
• Production experience involving concert setup, basketball, hockey, and special events is preferred.
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced, high-pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.