Operations Supervisor | Full-Time | Acrisure Arena

About the Venue

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert. Designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of all venues and exhibition & convention spaces.
• Interview, select, train, coach, evaluate, and discipline full- and part-time staff.
• Deliver and follow up on Performance Improvement procedures on a timely basis.
• Ensure staff are working safely and are aware of proper safety guidelines.
• Lead / coordinate staff training and safety programs.
• Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion; and work with Human Resources as required.
• Assist or lead planning, directing, coordinating, and reviewing work plans for facility operations.
• Review and understand event documents to forecast staffing and equipment needs for all arena & convention events.
• Participate in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities.
• Provide recommendations/improvements.
• Cook up facility arrangements with concessionaires and AV.
• Oversee changeover and housekeeping crews and provide team support as required.
• Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates as necessary.
• Maintain departmental equipment; notify the Operations Manager when repairs are needed.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.

Qualifications

• A high school diploma or equivalent.
• 2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of set up/housekeeping and event coordination.
• An advanced degree in Facility Management or a related field may be substituted for years of experience.
• Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
• Ability to effectively lead a team and manage in a fast paced, high pressure environment.
• Knowledge of OSHA standards / requirements.
• Forklift certification or ability to acquire within 90 days of employment.
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly and concisely.
• Self-motivated and excellent organizational skills.
• Ability to work independently and as part of a team.
• Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.

Benefits

• Health, Dental and Vision Insurance.
• 401(k) Savings Plan.
• 401(k) matching.
• PaidTime Off (vacation days, sick days, and 11 holidays).