Operations Supervisor - Food Production

Main Duties and Responsibilities

• Ensures quality production standards are maintained for all accounts
• Maintains Company policies and procedures as well as specification books for airline customers and serves as a knowledgeable resource relative to those policies
• Controls food cost and other controllable costs
• Works with management staff to improve performance of the unit
• Prepares management reports (ex. attendance, HAACCP and labor) reports as required
• Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures
• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
• Ensures that all products are coded according to Gate Gourmet procedures
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained
• Responsible for maintaining daily temperature logs and other logs and reports as required
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
• Manages work flow balancing - the division of responsibilities amongst employees on each shift
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed
• Responsible for employee retention and reducing employee turnover
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s)
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
• Safeguards inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
• Completes required training including but not limited to ServSafe
• Complies with all company required policies, procedures and processes including but not limited to required training

Qualifications

• High School Diploma or GED required
• Associates degree preferred
• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred