Operations Supervisor - Fleet Maintenance

About the role

The Operations Supervisor is a shop floor leadership role at our Baltimore MD Point Blvd facility, overseeing a fleet of approximately 903 units and a team of approximately 18 employees across one shift. Reporting to the Senior Manager of Operations, this role is a return to a full shop supervisor function, responsible for all shift-level operations including technician management, workflow coordination, quality, safety, asset maintenance, and customer relationship management. This is also a development role intended to prepare high-performing incumbents for advancement into an Operations Manager position.

Responsibilities

• Workflow Management: Lead work analysis, planning, scheduling, and technician assignments across the shift. Conduct shift and shop meetings; review and approve Repair Orders (ROs). Triage unscheduled customer drive-ins; communicate vehicle status and work assignments. Conduct regular yard checks to ensure proper work scheduling and prioritization. Ensure all warranty policies and procedures are executed correctly.

• Labor Management: Provide day-to-day leadership, training, and development to all assigned personnel. Conduct performance management processes for all direct reports. Support cross-functional coverage and backup needs within the shop.

• Customer Management: Manage customer relationships, including issue resolution, satisfaction, and vehicle uptime. Execute PM scheduling communications, breakdown updates, and vehicle status follow-up. Conduct customer visits as required by the Customer Care Plan.

• Asset Management: Direct team in maintaining location appearance and 65 standards across all relevant shop areas. Evaluate and recommend tooling and equipment requirements. Assist in managing vehicle specifications and the vehicle in-service/out-service process. Ensure all vehicles have required specifications in SAM. Manage parts inventory in accordance with policies and procedures.

• Quality Management: Perform quality inspections on PMs and repairs; conduct In Process Reviews of non-PM work. Conduct breakdown root cause analysis and implement corrective actions; escalate to Technical Assistance Center as needed. Ensure cleanliness and quality of repair for all maintained vehicles. Work with the Service Manager to ensure technicians are properly trained and TOPS plan is prioritized based on breakdown, rework, and running cost trends. Maintain control and visibility over shop floor activities to ensure proper root cause diagnosis and optimize parts/component yield. Support development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Maintain all required documentation to meet local, state, federal, and customer requirements. Ensure employee compliance with all Safety and EPA regulations.

• Financial Management: Ensure the shift delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction. Manage cost controls related to the maintenance operations budget and location. Execute maintenance initiatives to attain or exceed specified financial targets. Oversee payroll, purchase order approval, invoice reconciliation, and fuel reconciliation. Manage the customer bill-back process, including identification, review, and approval of bill-back opportunities. Ensure proper documentation and reporting of re-billable activity. Maintain data integrity in the Shop Management Online system.

Qualifications

• H.S. diploma/GED required. Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.
• Maintenance and Technical experience in a shop environment required. Supervisory experience preferred. Experience with a Shop Management System preferred. Microsoft Office intermediate preferred.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.