Operations Supervisor - Emergency Services

Pay

Salary Range: $32.56 – $50.84 per hour (Non‑Exempt).

Overview

Located in the heart of Washington, we enjoy open skies, snow‑capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long‑Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

Summary

The Operations Supervisor is a leadership position responsible for overseeing the daily operational, administrative, quality, and performance functions of the Department. This role requires a comprehensive understanding of emergency healthcare operations, regulatory compliance, patient flow management, staffing coordination, quality improvement, technology systems, and departmental business management. The Operations Supervisor partners closely with the Department Nurse Manager, Medical Director, hospital leadership, and ancillary departments to ensure safe, efficient, patient‑centered care that aligns with organizational goals, accreditation standards, and regulatory requirements. The position is responsible for optimizing workflows, improving patient throughput, supporting staff development, and ensuring operational excellence across all department functions.

Essential Functions

• Promotes a professional, team‑based environment throughout the department and with all other departments within Confluence Health.
• Serves as a consultant, mentor and role model to staff.
• Proactively identifies staffing levels according to defined position specifications to ensure appropriate staffing effectiveness and established standards.
• Ensures department schedule is completed per contract guidelines and meets core staffing needs.
• Monitors service and performance standards for departmental functions per established expectations.
• Designs, directs and implements actions to continuously improve quality.
• Participates in and implements improvement projects focused on achievement of annual goals and initiatives, ensuring implementation of and adherence to improvement changes.
• Participates in patient and employee satisfaction monitoring and improvement processes.
• Participates in ensuring that payroll is complete and accurate.
• Assists the department manager in development and monitoring of operating and capital budget.
• Responsible for department‑level ordering and tracking of special equipment.
• In collaboration with the leadership team, develops and implements unit goals that support the hospital’s strategic goals, programs, policies and procedures.
• Assists the Department Director and Manager in ensuring all accreditation standards are met on an ongoing basis.
• Responsible for hiring, supervision and performance evaluation of unlicensed and licensed Nursing Assistant/ED techs in collaboration with the Department Manager.
• Performs other duties as assigned.
• Demonstrates standards of behavior and adheres to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Bachelor’s degree in healthcare administration, business administration, or a related field.
• Minimum of 4 years of leadership experience.
• Strong leadership, communication, problem‑solving, and organizational skills.
• Experience using electronic health records and healthcare information systems.
• Ability to analyze data and utilize metrics to drive operational improvements.

Desired:

• Master’s degree in healthcare administration, business administration, or a related field.
• Certification in Healthcare Management, Lean, Six Sigma, or Project Management.
• Knowledge of emergency healthcare operations, patient flow management, healthcare regulation, and quality improvement methodologies.

Physical/Sensory Demands

Frequency codes: Occasional (O) = 1‑25% of a 2‑hour workday; Frequent (F) = 26‑50%; Continuous (C) = 51‑100%.

• Walking – F
• Sitting/Standing – F
• Reaching: Shoulder height – O
• Reaching: Above shoulder height – O
• Reaching: Below shoulder height – O
• Pulling/Pushing: 25 lb or less – O
• Lifting: 25 lb or less – O
• Carrying: 25 lb or less – O
• Crawling/Kneeling – O
• Bending/Stooping/Crouching – O
• Twisting/Turning – O
• Climbing – O
• Pulling/Pushing: Over 50 lb – O
• Lifting: 25 lb to 50 lb – O
• Lifting: Over 50 lb – O
• Carrying: 25 lb to 50 lb – O
• Carrying: Over 50 lb – O
• Repetitive movement – O

Physical Exposures