Operations Supervisor - Eagle

Essential Duties/Responsibilities

• Responsible for location and staff adherence to Alpine Bank customer service initiatives.
• Performs and/or verifies compliance with all location audits.
• Collaborates with heads of other units to develop best practices for successful banking operations.
• Practices exceptional service with customers and handles escalated customer concerns.
• Expert knowledge of Teller and New Account duties.
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Mastered the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
• Sets goals for location and staff that are in alignment with regional and bank-wide goals.
• Performs other duties as assigned.

Supervisory Duties

• Supervises the Retail Operational staff including, but not limited to: Customer Service and Personal Banking Representatives.
• Makes staffing adjustments and recommendations as necessary.
• Resolves customer and employee complaints.
• Provides quality training in the department business line.
• Hires the most qualified and talented individuals to fill open positions.
• Works with department staff on individual professional development.
• Provides input to the Branch Manager regarding annual performance reviews and professional development plans.
• Has the ability to give overrides and audit drawers.

Job Qualifications

• Possesses outstanding oral and written communication skills.
• Understanding and application of banking compliance regulations.
• High quality organizational and administrative skills.
• Expert knowledge of the daily location functions and duties.
• Proficiency in interviewing and selection of applicants.
• A customer Service oriented individual.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
• Current possession, or ability to obtain, a Notary Public is a plus.
• Bilingual abilities are a plus.

Experience

• 1-3 years of cash handling and/or customer service related experience; bank experience preferred.
• Previous supervisory experience preferred, or having experience working as an Operations Specialist.
• Proven experience providing excellent customer service.