Operations Supervisor - Chicago, Neiman Marcus

About the role

The Operations Supervisor works closely with Boutique Management to manage non-selling functions, including shipping and receiving, after-sales support, inventory control, loss prevention, point of sale (POS) functions, and facilities maintenance.

Responsibilities

• Ensure accurate processing of shipping and receiving functions affecting store inventory by verifying purchase orders and ticketing, and auditing validation and verification reports.
• Maintain an orderly and neat stock and receiving area, as well as the general maintenance of the store, ensuring merchandise is properly ticketed.
• Participate in inventory and cycle counts to ensure accuracy.
• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales, and record-keeping procedures.
• Train, coach, and lead all associates in executing operations tasks, including POS procedures, return procedures, alteration requests, safety, and security procedures.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate) to maintain the accuracy of the inventory.
• Ensure adequate security exists and that physical facilities comply with safety codes and ordinances.

Requirements

• At least 3+ years of retail stock associate experience, with an operations background.
• Ability to work a full-time schedule including varying hours/days, including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods, lift and move merchandise and fixtures, and perform all functions as set forth above.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed.

Qualifications

• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed.

Skills

• Excellent organizational and time management skills.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in record-keeping.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Recognition of individual contributions and development opportunities.
• Participation in employee-led communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

Pay

Competitive compensation package based on qualifications and experience.

Schedule

Full-time position with flexible hours, including evenings, weekends, and holidays as needed.