Operations Supervisor

Position Category: Geozone Operations
Reports To: Country Director (dual report to Geozone Business Manager)

About the role

The Operations Supervisor supports the business through planning, organization, leadership, and management of field operations with a strategic mindset. This role has overall responsibility for the safety, quality, and financial health of the operation, including managing risk, sales, service quality, personnel, and business development. Key functions include accounting, purchasing, manufacturing, health & safety, and human resources.

Responsibilities

• Safety, Security & Compliance
  • Lead safety meetings with employees on a regular basis.
  • Facilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses, and perform Root Cause Analysis for all incidents; investigate and provide corrective actions.
  • Demonstrate effective safety leadership for the health and safety of all subordinates and visitors on Company premises.
  • Maintain the highest standards of corporate governance, ensuring ethical conduct and compliance with Company Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices.
  • Uphold Quality, Health & Safety, Security, and environmental protection as core values without placing employees, processes, customers, or communities at risk.
  • Seek continual improvement in Health, Safety, Security, and environmental protection, incorporating responsible care, process vulnerabilities, public input, customer feedback, and best business practices.
• Quality
  • Be familiar with the Company’s Quality policies and take an active role in compliance and improvement of Weatherford’s Management System.
  • Maintain service quality as a priority across all business areas and continually seek improvement opportunities.
• Operations
  • Lead execution of all operational activities, determining resource requirements (demand), crew utilization, asset utilization, and inventory management to positively affect EBITDA.
  • Ensure the Product Line maintains its strategic focus on delivering quality service to customers.
  • Optimize the organization to deliver outstanding job execution and Service Quality, systematically evaluating results to improve products and services.
  • Regularly assess resources and support required for safe, high-quality jobs, ensuring strict adherence to Service Quality and Safety Standards.
  • Foster and lead continuous improvement initiatives to align internal processes with business needs.
  • Conduct regular customer Service Quality Review meetings with sales to ensure services, products, and technical support meet customer satisfaction.
  • Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures.
  • Maintain strong customer relationships, identify customer needs, align with sales on pricing for bids and quotes, and manage budgets to ensure quality job delivery.
  • Provide technical support to field staff and customers before, during, and after jobs (briefing and debriefing).
  • Drive change initiatives that enhance business performance.
  • Partner with sales to identify and pursue new business opportunities within the area.
  • Oversee the creation of Delivery Tickets and ensure all End of Well (Job) data is recorded, reviewed, and approved.
  • Review and approve the final job summary in Weatherford Performance Tracking System; maintain strict adherence to Weatherford’s Delivery Ticket Process and compliance with FieldFX (where applicable).
  • Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals.
• Communication
  • Maintain regular dialogue, informing and advising on factors impacting the business.
  • Facilitate strong internal collaboration between Sales, Service Quality, and Operations, and build relationships with Shared Services functions.
  • Maintain effective communications with all key stakeholders, both internal and external.
  • Clearly communicate expectations, roles, and responsibilities to reports.
• Financial
  • Maximize financial results of the product line within assigned geography, including forecast, profit and loss, fixed assets, inventory, capital expenditures, payables, and receivables.
  • Assume full P&L responsibility for the Product Line, ensuring business objectives are achieved and customer expectations are met in compliance with external regulatory requirements and internal policies.
  • Ensure effective cost management is understood and practiced by the organization.
  • Leverage market intelligence and liaise with account managers, operations, technical sales, and global product line leaders to accurately forecast activity trends and maximize financial results.
  • Interpret, execute, and enforce contracts to maximize opportunities, minimize revenue leakage, and maximize pricing recovery.
  • Ensure costs incurred are within approved budget, processed within agreed time frames, and follow relevant financial policy and procedure.
• People & Development
  • Manage field personnel by communicating work scope and job deliverables, delegating responsibilities, and ensuring correct procedures are executed.
  • Drive a motivated, disciplined, and productive workforce through effective leadership, performance management, objective setting, appraisals, and communication.
  • Actively engage with employees to support talent management through Weatherford’s performance management process, including talent assessments, succession planning, and regular coaching.
  • Collaborate with Human Resources & Training Development to drive recruitment and retention strategies for key personnel and foster an environment that attracts and retains high-performing talent.
  • Support employees in developing their careers, including completing necessary training to enhance knowledge, skills, and experience.
  • Encourage regular discussions between employees and line managers regarding personal performance, objectives, and opportunities for skill enhancement.
• Vision & Leadership
  • Demonstrate leadership, ethical behavior, and adherence to Weatherford standards at all times.

Requirements

• Bachelor’s degree in an Engineering or Scientific discipline or equivalent experience.
• Minimum 7+ years of relevant work experience in operations.
• Experience in the execution of day-to-day operations and product-related projects.
• 2-3 years of supervisory experience.

Skills

• Knowledge of finance, accounting, budgeting, and cost control principles, including Generally Accepted Accounting Principles (GAAP).
• Comprehensive understanding of the Product Line and technical job planning requirements.
• Good understanding of Engineering, Service Quality, and Sales.
• Comprehensive understanding of customer requirements and market conditions.
• Ability to work in high-pressure situations, balancing both client and business expectations.
• Knowledge of company business practices, including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E), and compliance.
• Ability to accurately assess, solve, implement, and communicate solutions to problems.
• Understanding of continuous improvement.
• Ability to manage, develop, and coach teams across organizational boundaries.
• Demonstrated ability to work in a global matrix organization.
• Excellent leadership, strong interpersonal, negotiating, influencing, and planning skills.
• Team player with strong organizational and effective communication skills.
• Strategic thinking and problem-solving capabilities.
• Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSoft, Salesforce systems, and FieldFX (where applicable).
• Fluent in English.

Schedule

This role may require domestic travel around 10-25%.