Operations Supervisor

About the role

The Operations Supervisor at Wisconsin Gas, a subsidiary of WEC Energy Group, is responsible for managing internal and external resources, ensuring customer needs are met, and maintaining safety standards. This role involves supervising construction and maintenance activities, conducting safety meetings, and coordinating with various stakeholders.

Responsibilities

• Plan, coordinate, and conduct safety meetings to communicate safety requirements, updates, and training.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance, and core expectations.
• Coach, counsel, and train employees for improved job performance.
• Implement and administer the progressive disciplinary process when appropriate.
• Evaluate performance, coach, develop, and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are met through timely response and quality work.
• Supervise all customer requested work to ensure customers’ negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Coordinate activities for storm restoration/gas emergencies and communicate field issues in order to keep customers informed.
• Manage all trouble or emergency work within a defined area.
• Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement.
• Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc.
• Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours, and vehicle expenses associated with work.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Respond to complaints associated with crew or contractor performance and work with customers to resolve.
• Participate in community activities as a representative of the company.
• Care for facilities management for repairs, maintenance, etc.
• Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computer, associated hardware, and applications in order to perform job in an efficient and safe manner.

Requirements

• A High School Diploma, HSED, or GED.
• A valid Drivers License.
• 3 years' experience in utility or similar industry and/or 3 years' experience in supervision of direct reports.
• A good working knowledge of union contracts and employee relationship building.
• The ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Strong communication and organizational skills are a benefit.

Qualifications

• High School Diploma, HSED, or GED.
• Valid Drivers License.
• 3 years' experience in utility or similar industry and/or 3 years' experience in supervision of direct reports.
• A good working knowledge of union contracts and employee relationship building.
• The ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Strong communication and organizational skills are a benefit.

Skills

• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of union contracts and employee relations.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in computer applications and software.

Benefits

WEC Energy Group offers competitive pay and benefits to recognize your hard work and dedication. The pay range for this position is from $90,507.56 to $135,761.08, with the starting salary/pay within the range based on relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.

Pay

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.

Schedule

Details about the schedule are not specified in the job posting.