Operations Supervisor

About the role

The Operations Supervisor is a frontline leadership role responsible for translating UNIS’s technology-enabled logistics strategy into consistent, safe, and reliable warehouse execution at the Roanoke, TX facility. This position owns the performance of a designated shift or functional area across receiving, inventory, picking, packing, and shipping operations, ensuring that customer service commitments, throughput targets, and quality standards are achieved on a daily basis. As a critical connector between associates on the floor, cross-functional partners (such as transportation, inventory control, and customer service), and site/operations management, the Operations Supervisor ensures that people, processes, and systems are aligned. The role balances hands-on leadership with data-driven decision making, leveraging WMS, performance metrics, and AI-enabled tools to optimize labor utilization, resolve constraints in real time, and drive continuous improvement. Success in this role is evidenced by a safe, compliant, and highly engaged workforce, stable and predictable operations, and measurable contributions to cost-efficiency, service reliability, and customer satisfaction.

Responsibilities

• Lead, organize, and oversee daily warehouse operations (including receiving, put-away, inventory management, picking, packing, staging, and shipping) to ensure on-time, accurate, and safe execution of all customer orders and service-level commitments.
• Monitor and analyze key operational metrics (such as productivity, throughput, order accuracy, labor utilization, and safety indicators) using WMS and reporting tools; make real-time adjustments to labor allocation, workflow sequencing, and resource deployment to maintain performance targets.
• Directly supervise, coach, and develop warehouse associates, including assigning work, providing on-the-floor guidance, conducting performance and attendance discussions, reinforcing safety and quality standards, and taking timely corrective actions to build an accountable and high-performing team.
• Conduct pre- and post-shift meetings to communicate daily priorities, process changes, safety topics, and performance expectations; ensure information flows effectively between associates, peer supervisors, and management, and that issues impacting service or safety are escalated and resolved promptly.
• Enforce compliance with company policies, customer-specific requirements, regulatory and safety standards (including proper use of yard and warehouse equipment), and standard operating procedures; identify process gaps and partner with site leadership, support functions, and technology teams to implement improvement initiatives that enhance efficiency, reduce errors, and strengthen overall operational reliability.

Requirements

• Minimum Requirements: High School Diploma or GED, demonstrating foundational literacy, numeracy, and the ability to comprehend operational procedures, safety documentation, and performance reports.
• Minimum Requirements: At least 3 years of experience in warehouse, distribution, logistics, fulfillment, or manufacturing environments.
• Minimum Requirements: Hands-on experience with warehouse management systems (WMS) and basic productivity or performance reporting tools.
• Minimum Requirements: Proven ability to lead teams in fast-paced, high-volume operations (e.g., DC, 3PL, cross-dock, or fulfillment center).
• Minimum Requirements: Willingness and ability to work flexible hours, including variable shifts, weekends, overtime, and extended hours during peak periods, as required by business and customer demand.
• Preferred Requirements: Prior experience as a Distribution Center (DC) Supervisor or equivalent role in a cross-dock, 3PL, or technology-enabled logistics environment, with responsibility for multiple functional areas or complex workflows.
• Preferred Requirements: Demonstrated exposure to cross-dock operations, including direct knowledge of rapid inbound-to-outbound flows, tight cut-off times, and coordination with transportation teams to meet network and customer commitments.
• Preferred Requirements: Experience leading teams within organizations that utilize advanced logistics technology, AI-enabled tools, or automated decision-support systems, and a comfort level interpreting data dashboards and operational analytics.
• Preferred Requirements: Formal training or certifications in safety, warehouse operations, logistics, or supply chain (for example, OSHA-related training, lift truck certifications, or relevant technical certifications).
• Preferred Requirements: Experience contributing to or leading continuous improvement initiatives (such as standardizing work, reducing waste, improving layout, or enhancing productivity) with measurable impact on cost, service, or quality.