Operations Supervisor

About the Role

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

The Operations Supervisor will be enthusiastic about applying their skills towards maintaining and improving the overall performance of the Operations team. The ideal candidate will provide exceptional service for all Tradewind clients through innovative thoughts and ideas to ensure ongoing improved performance and overall operational success.

Responsibilities

• Promote and contribute to a positive and healthy work environment.
• Maintain a culture of total client service, focused on anticipating client needs and exceeding their expectations.
• Ensure that department and organization goals are being met.
• Assist in conducting interviews with candidates.
• Train new employees.
• Evaluate team performance and provide feedback through biweekly meetings.
• Coach team members on current SOPs.
• Promote the safe release of Part 91 and 135 flights.
• Delegate assignments to ensure maximum productivity and completion of tasks.
• Cover Scheduling/Dispatch roles during PTO.
• Run daily operations meetings and coordinate follow-up tasks.
• Interface with other departments to ensure SOP compliance.
• Anticipate future issues and address them expeditiously.
• Additional duties as assigned.

Qualifications

• Minimum of high school graduation; college degree preferred or relevant aviation operations experience of at least three years, or equivalent combination of education and experience.
• Working knowledge of computer software applications in word processing and spreadsheets including but not limited to Word, Excel, and Microsoft Outlook.
• Strong communication and organizational skills.
• Strong multi-tasking capability.
• Attention to detail.
• Problem-solving skills.
• Demonstrate consistent high level of interpersonal skills.
• FAA Dispatch license preferred.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 lbs. at times.