Operations Supervisor

About the role

The Operations Supervisor is a key member of the hotel leadership team responsible for supporting the overall operation of the property while ensuring exceptional guest experiences, operational efficiency, and compliance with brand standards. This role serves as a hands-on leader and cross-functional resource across Front Office, Housekeeping, Food & Beverage, and other operational departments. The position is designed for a highly motivated hospitality professional seeking to develop into a future hotel management leader.

Responsibilities

• Oversee Front Office, Housekeeping, Engineering, and Food & Beverage operations as needed to support business objectives, ensure service standards are maintained, and provide operational leadership during staffing shortages, high-occupancy periods, and other business demands
• Support the Operations Manager & General Manager in overseeing daily hotel operations and ensuring exceptional guest experiences
• Act as Manager on Duty when assigned, making decisions and resolving operational issues as needed
• Ensure guest satisfaction by proactively addressing concerns, resolving complaints, and managing service recovery efforts
• Monitor guest feedback, online reviews, and survey results; implement improvement initiatives as needed
• Oversee Front Desk operations, including check-in/check-out processes, reservations, billing, cash handling, and brand standard compliance
• Assist Front Desk associates during peak periods and handle escalated guest situations
• Monitor occupancy, room inventory, arrivals, departures, and VIP guest accommodations
• Provide operational coverage across departments during staffing shortages, high occupancy periods, or business demands
• Coordinate with Housekeeping to ensure room readiness, cleanliness standards, and operational efficiency
• Conduct guest room and public area inspections and provide oversight of Housekeeping operations when needed
• Support Food & Beverage operations and verify compliance with operational, safety, and certification requirements
• Train, coach, and support associates while promoting teamwork, accountability, and service excellence
• Assist with scheduling, payroll processing, labor management, inventory controls, supply ordering, and operational reporting
• Utilize FOSSE, Microsoft Office, and other hotel systems to support daily operations and business objectives
• Follow up on departmental tasks, projects, and operational initiatives to ensure successful execution
• Perform other duties as assigned by management

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management, Business, or related field preferred
• Minimum 2 years of hotel supervisory experience required; experience in multiple hotel departments preferred
• Previous experience in Front Office operations required; exposure to Housekeeping, Food & Beverage, or Rooms Operations strongly preferred
• Marriott experience and FOSSE proficiency preferred

Skills

• Strong leadership skills with the ability to motivate, coach, and develop team members
• Excellent guest service, communication, and interpersonal skills
• Proven ability to resolve guest concerns and make sound decisions in a fast-paced environment
• Strong organizational skills with the ability to manage multiple priorities and shifting demands
• Ability to work independently while maintaining effective collaboration across departments
• Knowledge of hotel operations, brand standards, and service excellence principles
• Proficiency with Microsoft Office and hotel property management systems
• Strong attention to detail and commitment to operational excellence
• Ability to analyze situations, identify solutions, and follow through to completion

Physical Demands

• Fast-paced environment, multiple tasks to be handled under time constraint
• Must be able to bend, crouch, kneel, and twist in the work area
• Frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250 lbs, often for extended periods
• Must be able to maneuver around property
• Must be able to sit for prolonged periods of time
• Must be able to operate a computer, telephone, and copier
• Must have manual dexterity to operate all office equipment

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.

Pay

$21.50 per hour

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Benefits

• Medical, dental, vision insurance
• 401(k) with company matching
• Exclusive worldwide Marriott employee travel discount program
• Additional benefits available