Operations Supervisor
About the role
The Operations Supervisor at ShipMonk leads, manages, and develops a team of 25 to 30 ShipMonk Associates. They communicate policies, maintain compliance, consistency, and take corrective action when necessary. Key responsibilities include using software to manage inventory flow, focusing on productivity, process, and quality of warehouse operations, reporting to upper management, optimizing workflows, ensuring facility equipment maintenance, communicating with the warehouse manager, training new associates, and overseeing warehouse sanitation.
Responsibilities
- Lead, manage, and develop a team of 25 to 30 ShipMonk Associates
- Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
- Use software to keep records, edit, and manage the inventory flow
- Focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
- Report to upper management on stock levels, issues, employee performance, etc.
- Constantly work to improve processes
- Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
- Ensure that facility equipment is properly maintained and safe
- Communicate with the warehouse manager to make critical decisions
- Train new warehouse associates
- Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct
Requirements
- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
- Minimum 2 years of experience in a supervisory role
- Working knowledge of inventory management software
- Excellent organization, planning skills, and strong attention to detail
- Outstanding communication and interpersonal abilities
- Proven track record of taking ownership, driving results, and managing change
- Ability to dive deep into data and provide thought-provoking, workable business solutions
- Available to work on weekends, holidays, and overtime as needed
- Ability to work in a fast-paced environment
- Must be able to stand for most of the day
- Ability to lift up to 50lbs.
Qualifications
Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
Skills
- Strong organizational and planning skills
- Excellent communication and interpersonal abilities
- Ability to dive deep into data and provide actionable insights
- Experience in supervising and managing a team
- Working knowledge of inventory management software
- Ability to work in a fast-paced, high-growth environment
Benefits
ShipMonk offers a competitive benefits package including health insurance, retirement plans, and paid time off.
Pay
Competitive salary based on experience and qualifications.
Schedule
Flexible schedule with occasional weekend and holiday work required.
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for ecommerce brands. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
- Global Fulfillment Network: 12+ owned and operated fulfillment centers spanning the US, Canada, the U.K., and Mainland Europe
- Proprietary Technology: AI-powered platform providing real-time, unified inventory and order visibility
- Unrivaled Support: Hands-on, "mom and pop" support with a global reach
- Transparent Pricing: All-inclusive pricing with no hidden fees or surprises
- Committed to the Future: Annual investment of over $10 million in R&D to ensure technology and services continually evolve
Core Values
- Merchant-first: Handle logistics so merchants can focus on growing their business
- People make ShipMonk: Invest in our people
- Own it: Take ownership of our work, mistakes, and successes
- Get sh*t done: Value action and results
- Change the score: Innovate and improve constantly
Equal Opportunity Employer
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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