Operations Supervisor

Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections, ensures post orders are followed, coaches and trains personnel, and carries out administrative procedures in support of Branch operations.

Responsibilities

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures personnel deliver high-quality service.
• Ensures service expectations are met through regular client contact; evaluates service quality, inspects posts, and initiates corrective action as necessary.
• Meets with line management and/or client representatives for status updates, addressing actual or potential problems; supports client start-ups and provides input to security planning, assessments, and surveys.
• Participates in and coordinates orientation, training, development, and retention of staff; ensures staff are treated with dignity and respect; coaches employees and carries out disciplinary actions when necessary.
• Maintains and submits payroll records and other employee/business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in compliance with laws, regulations, policies, and procedures; ensures staff compliance.
• Communicates and coordinates with line management on scheduling, staffing, equipment, and record-keeping to ensure smooth service delivery; adjusts schedules and staffing to meet client requirements while controlling labor costs.
• Provides input to company initiatives; assists in resolving legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature as required for the assigned office.

Requirements

• At least 18 years of age.
• Reliable means of communication (e.g., phone or pager) and transportation (public or private).
• Legal right to work in the United States.
• Ability to speak, read, and write English.
• High School Diploma or GED.
• Willingness to participate in pre-employment screening, including drug screen and background investigation.
• Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience.
• 2–3 years of Security Supervisor experience.

Skills

• Understanding of security operations and supervisory practices.
• Planning, organizing, and leadership skills.
• Strong oral and written communication skills.
• Customer service and service delivery orientation.
• Strong interpersonal skills with the ability to interact effectively across diverse cultures.
• Ability to take initiative and achieve results.

Working Conditions

• Maintains composure in high-pressure situations involving authorities, clients, staff, and the public.
• Handles and is exposed to sensitive and confidential information.
• Regular use of a vehicle required.
• Regular talking and hearing; occasional walking, reaching, stooping, kneeling, crouching, and crawling.
• Frequent lifting and/or moving up to 10 pounds; occasional lifting up to 25 pounds.
• Close and distance vision with the ability to adjust focus.
• On-call availability for emergencies and incidents at all hours.
• Must meet company standards for background checks, controlled substance testing, and behavioral selection survey.

Pay

$40,000–$45,000 annually.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance program.
• Securitas Saves discount program.
• Paid holidays and paid time away from work (vacation/sick time or PTO, depending on local requirements).
• Access to earned wages on a daily basis (restrictions and fees may apply; certain waiting periods may apply).