Operations Supervisor

About the role

As an Operations Supervisor in Managed Transportation at RXO, you’ll oversee daily operations and supplier performance. You’ll ensure that all transportation, communication, and customer service issues and requests are resolved in a manner that meets or exceeds customer expectations.

Responsibilities

• Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within available transportation options.
• Support specialists responsible for scheduling shipments, updating tracking information, and resolving any in-transit concerns.
• Investigate and resolve internal issues that impact job performance, employee morale, and customer satisfaction, as well as issues submitted by customers, suppliers, or clients.
• Practice continuous improvement by reviewing procedures and work habits and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels.
• Schedule daily workload based on input from the customer.
• Monitor and prioritize weekly disputes and escalation requests from customers and suppliers; compile supplier dispute data and chart supplier on-time shipping performance.
• Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance.
• Maintain a safe work environment that is free from harassment, drugs, and workplace violence; promptly document and report all issues, concerns, and incidents to management.

Requirements

• 2 years of experience in transportation or logistics.

Qualifications

• Bachelor’s degree in a related field (preferred).
• Experience working with a Transportation Management System (TMS), preferably Oracle Transportation Management.
• Experience with process improvement initiatives.
• Solid leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees.
• A willingness to work cross-functionally on multiple accounts.
• Excellent verbal and written communication skills, including presenting clean, organized, and thorough information and data appropriate for the intended audience.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.