Operations Supervisor

About the Company

Riverstone Logistics (RLX) is a supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company, using our talents to love our neighbors, serve our communities, and improve our industry. Our people, called Extra Milers, bring integrity and care to every mile.

About the Role

The Operations Supervisor will oversee the day-to-day functions of routing, dispatching, and client delivery objectives at a specific profit center. This position supervises a team of Operations Coordinators, monitors motor carrier performance, and provides feedback to carriers and location management. The role involves troubleshooting delivery issues proactively and assisting with monitoring and resolution. Most time will be spent in the office or warehouse, maximizing site performance through feedback and coaching.

Responsibilities

• Oversee day-to-day delivery operations, including monitoring morning loadout/check-in, delivery activity, motor carrier needs, and customer service in line with client quality and production standards.
• Ensure timely reporting of loadout/returns compliance and motor carrier compliance within client standards.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers.
• Supervise and review route monitoring using client-specific software.
• Supervise and perform the check-in process for rescheduled deliveries brought back by motor carriers.
• Process and monitor returns through the client portal at participating locations.
• Move inventory safely using material handling equipment (as needed).
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify customers of their time windows for next-day delivery.
• Perform other duties as assigned, which may vary based on client requirements.

Requirements

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Experience with Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including conflict resolution.
• Ability to adapt to changes in a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Physical Demands and Work Environment

The physical demands include remaining stationary for long periods, working in a standing position, and communicating effectively with coworkers and stakeholders in person, by telephone, and via email. The role may require occasional movement within the work area and handling of objects. Extended work hours and travel may be required.

Riverstone Logistics is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.