Operations Supervisor

About The Role

Ridwell is seeking an Operations Supervisor to manage the daily operations of our Portland Fleet team. The role requires leadership, management, and continuous operational improvement. The ideal candidate is comfortable working in fast-paced environments, adept at working on teams, and a creative problem solver. You have strong communication skills, operational expertise, and a can-do attitude. Due to business operations, you must be comfortable working in a warehouse environment and driving in all weather conditions. The warehouse is located near the Portland airport (PDX). Shift schedule: Monday-Friday 7:30a-4:00p

Our Values

• Our Member is our Hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo-always making our service, experience, and company better
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal

Responsibilities

• Mentor, train and develop employees
• Plan routes and ensure proper staffing
• Coordinate fleet maintenance and repairs
• Ensure the building and vehicles are properly equipped
• Create, iterate, and improve standard operating procedures
• Handle inventory counts of bins, bags, and supplies as needed
• Partner with other stakeholders to ensure proper material management and delivery
• Scheduling and timecard adjustments
• Ensure the team is appropriately staffed, trained, and equipped to meet operational demands
• Lead and supervise the day-to-day operations of the team
• Address any performance issues promptly and develop corrective action plans as needed
• Oversee inventory control, ensuring that adequate resources and materials are available for operations
• Ensure a safe work environment by promoting and enforcing safety protocols and procedures
• Oversee productivity and KPIs for the fleet and warehouse teams
• Be a trainer and backup driver as needed to support the operations
• Work with the Regional Director to optimize and report on the economic performance of the fleet and warehouse operations
• Work with the Regional Director to ensure proper staffing to meet the changing needs of the business

Requirements

• 2+ years of operations supervision, startup growth, or similar experience
• Prior experience managing an hourly workforce. Experience managing union employees is a plus
• Scrappy, proactive, comfortable with ambiguity, takes initiative, and adapts easily in a fast-growing environment
• You take ownership of your work and team and are available to work overtime and as needed year-round
• A growth mindset that sees every activity as an opportunity to learn
• Experience hiring and training teams. Warehouse experience is a plus
• Strong written and verbal communication skills
• Bachelor's degree preferred; experience may be substituted instead of education

Benefits

• Comprehensive healthcare benefits including medical, vision and dental
• Flexible vacation and sick leave policy
• Paid holidays
• Paid parental leave
• Flexible spending account for transportation
• Life insurance and disability
• Employee Assistance Program (EAP)
• Discount on monthly Ridwell subscription
• 401(k) plan