Operations Supervisor

About the Role

Responsible for supervising operations personnel and routing drivers to ensure efficient and effective operations.

Schedule: Saturday, Sunday & Monday: 12pm - 10pm. Tuesday & Wednesday: 5pm - 3am. Off Thursday & Friday.

Responsibilities

• Assigns employees to routes and special pickups for timely services.
• Balances workload by assigning employees to appropriate tasks.
• Arranges alternate coverage of service in case of employee absence or equipment failure.
• Ensures accountability of route completions.
• Analyzes routes, makes recommendations, and implements routing changes as needed.
• Monitors work to ensure efficient and effective operations.
• Observes collection practices on routes and enforces safety policies and procedures.
• Resolves customer service problems with drivers, ensures extras and overlooks are picked up, and responds to complaints of unsatisfactory service.
• Investigates and resolves customer inquiries and complaints, including responding to and corresponding with jurisdictional staff.
• Recommends rate adjustments and resolves billing disputes with management approval.
• Generates and analyzes operational reports and makes recommendations as appropriate.
• Ensures appropriate customer billing by possessing knowledge of rates; advises Operations Manager of delinquent accounts and assists in their collection.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manages attendance issues, providing timely feedback when necessary.
• Drives trucks as needed.
• Ensures policies, procedures, and collective bargaining agreements (as applicable) are followed.
• May dispatch or serve as backup for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations, or related field.
• Class "B" Commercial Driver’s License preferred upon hire or within six months of hire.
• Knowledge of principles of employee training, supervision, and evaluation.
• Understanding of supervisory techniques, resource allocation, planning, and budgeting.

Benefits

Recology offers:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

An ecologically innovative, employee-owned company that values community, diversity, altruism, accountability, collaboration, and learning by doing. Recology is driven by a mission to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.