Operations Supervisor

Role Summary

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases. Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.

Responsibilities

• Actively contribute to the development of Radial direct reports
• Execute on productivity and daily goals through execution to the Radial Operating Model
• Keep a safe and clean work environment
• Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT
• Responsible for associate level of safety, quality, and productivity performance
• Solve and respond to daily issues
• Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for outbound activities
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution
• Implement specific objectives and performance measures for all shift personnel to maximize productivity
• Lead fulfillment special projects, as needed
• Accountable for achieving production objectives
• Monitor all production and personnel statistics and reporting in support of the department's operation
• Reinforce policy and procedure compliance
• Participates in the recruiting and selection process
• Conducts performance reviews and implements corrective action as appropriate
• Implementing performance improvement plans and disciplinary actions
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies

Qualifications

• College Degree preferred; HS Degree/GED Required
• Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required
• Strong analytical and problem-solving skills
• Proficient in MS Word, Excel, and Power Point
• Bilingual English/Spanish desired but not required
• Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment
• Strong process improvement skills (ability to develop and implement processes)
• Must have demonstrated leadership and strong interpersonal skills
• Professional verbal and written communication skills
• Knowledge of WMS is desired
• Must be able to lift 50lbs

Benefits

• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Education assistance and more!

Company Information

• Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
• Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.