Operations Supervisor

About the role

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Responsibilities

• Lead client-facing and internal project activities for PCG’s Social Security Advocacy Management Services program.
• Supervise team leads, manage project deliverables, monitor performance, support compliance with federal and state requirements, and drive process improvements that strengthen service quality, accuracy, and efficiency.
• Lead client-facing activities including client meetings, project management of deliverables, and maintain excellent client satisfaction.
• Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Responsible for internal project management activities including tracking and completion of internal deliverables.
• Ensure that new hires receive robust, well-planned, and effective new hire training.
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities.
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Maintain and update Standard Operating Procedures and training materials for team functions.
• Develop and maintain a robust quality assurance process for all activities, data, and reports developed for the client and for PCG management.
• Maintain accurate monthly, quarterly, and annual project and client-facing reporting.
• Lead client-facing training in a variety of settings.
• Maintain positive working relationships with client, federal partners, colleagues, and team members.
• Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program.

Required Skills

• Ability to prioritize responsibilities for self and others and to delegate tasks.
• Ability to organize and plan work efficiently within set time limits for self and others.
• Ability to successfully manage a team’s performance by meeting staffing and project performance goals.
• Ability to proactively identify performance concerns and create and manage corrective action plans.
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies.
• Strong verbal communication skills in formal and informal settings, including customer service.
• Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client-facing publications, and direct communication with clients and stakeholders through email.
• Critical thinking for the sake of problem solving and identifying process improvements.
• Detail-orientation.
• Ability to work independently and within a team.
• Demonstrates initiative.
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.
• Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred.

Qualifications

• Education: Bachelor’s degree or higher, preferably in business-related fields.
• Experience: 5+ years of relevant work experience, including supervision of staff and project management responsibilities.
• Familiarity with relevant federal programs, including SSI, Title II (RSDI), and ABLE accounts.

Benefits

• Medical and dental care benefits.
• 401k.
• PTO.
• Parental leave.
• Bereavement leave.

Pay

Range: $56,300 - $85,000