Operations Supervisor

Essential Duties and Responsibilities

• Plan, prioritize, schedule, and delegate daily operational activities to ensure productivity, quality, customer service, and performance goals are achieved while maintaining cost-effective operations and compliance with company policies and procedures.
• Monitor operational workflows, staffing levels, equipment, and resource availability to ensure efficient execution of work and timely completion of operational objectives.
• Coordinate with internal departments and stakeholders to address resource needs, resolve operational issues, and adjust schedules or priorities as business demands require.
• Provide direct supervision, coaching, and leadership to employees, including training, development, performance management, employee engagement, and career growth initiatives.
• Promote and enforce workplace safety programs and compliance requirements, conduct safety observations and investigations, address hazards, and ensure employees follow established safety policies and procedures.
• Conduct employee performance evaluations, performance improvement discussions, disciplinary actions, and attendance management activities in accordance with company policies and applicable employment regulations.
• Participate in workforce planning and operational meetings, providing recommendations regarding staffing, scheduling, equipment, process improvements, and resource allocation.
• Develop, implement, and maintain operational policies, procedures, and best practices to improve efficiency, consistency, quality, and customer service.
• Analyze operational performance metrics and identify opportunities for continuous improvement, implementing solutions that enhance productivity, quality, safety, and overall operational effectiveness.
• Serve as a resource for employees and management, resolving operational concerns, employee relations matters, customer issues, and process-related challenges in a timely and professional manner.
• Maintain accurate operational and personnel records, including scheduling, timekeeping, training documentation, performance records, safety documentation, and administrative reports.
• Foster a positive and accountable work environment by promoting teamwork, communication, employee engagement, and adherence to company values and expectations.
• Resolve work problems and assist workers in solving work problems.
• Maintain departmental supplies, tools, equipment, and order as necessary.
• Ensure the completion of all required production paperwork, records, and documentation, such as timecards, quality records, etc.
• Ensure compliance with departmental housekeeping standards and all safety and work rules and regulations.
• Satisfy the required hours of the department.

Competencies

• Analytical Decision-Making
• Communication
• Risk-Taking/Creative Thinking
• Learning & Development
• Teamwork & Relationship-Building
• Planning & Organizing
• Results Orientation
• Professionalism & Integrity
• EEO Accountability
• Managing Others

Education and/or Experience

• Five (5) or more years of progressively responsible leadership experience in operations, manufacturing, distribution, warehouse, logistics, or a related environment required.
• Demonstrated success in supervising employees, managing performance, conducting coaching and disciplinary actions, promoting workplace safety, and driving operational results.
• Bachelor's degree preferred but not required; equivalent combinations of education, training, and relevant experience will be considered.

Computer Skills

• Demonstrated proficiency with MS Excel, Word and PowerPoint as well as other computer/web based programs.