Operations Supervisor

Reports to: Territory Director

FLSA Status: Exempt (Full-Time)

About the role

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

Responsibilities

• Plan, assign, and direct work; address complaints and resolve problems.
• Coordinate product flow from storage facilities to customers using DOT-compliant transportation and scheduling.
• Locally represent Pinnacle Propane and ensure operations comply with safety and compliance policies.
• Oversee drivers, service technicians, and yard hands within a defined territory.
• Ensure safe operation of bulk storage facilities, cylinder dispensers, and depots.
• Act as site chief for manned sites (excluding supervision of customer care agents).

Safety Leadership

• Ensure adherence to Pinnacle’s values, code of conduct, ethics, and compliance policies.
• Implement and carry out Pinnacle’s Visible Felt Leadership roadmap.
• Partner with the Safety Team to maintain zero-incident goals.
• Ensure all staff are compliant with company and regulatory training.
• Oversee Operational Discipline and Safety process directives.
• Support staff with Pinnacle’s 9 Life Saving Rules, General Safety Habits, and CARE – 7 Steps to Zero.
• Conduct and document regular safety meetings as required.

Resource and Training Management

• Determine resources needed in distribution and technical services to meet customer needs.
• Recruit, interview, select, train, and motivate direct reports.
• Provide training for drivers on handheld computers for proper delivery completion.
• Provide technical training for service technicians to ensure task execution.
• Train yard hands on cylinder filling, yard maintenance, and technical assistance.
• Support drivers, technicians, and yard hands to improve job execution.

Supervision and Operations

• Monitor driver logs and DVIRs daily to ensure regulatory compliance.
• Organize and manage daily operations of distribution and service personnel to ensure high customer service.
• Schedule transportation for all runs to depots and communicate needs to production.
• Prepare, approve, and process payroll for staff.
• Ensure proper expense control for drivers and service technicians.
• Manage district budget and financial statements.
• Conduct bi-annual rides with delivery drivers to instruct, monitor, and motivate employees.

Compliance and Equipment

• Test new drivers to ensure proper paperwork completion before independent driving.
• Maintain delivery equipment to meet company and DOT standards.
• Audit vehicle paperwork and inspect depots for compliance.
• Maintain DOT vehicle files and driver DOT files using JJ Keller.

Efficiency and Customer Experience

• Communicate route needs and changes daily to Routing Coordinators.
• Conduct month-end inventories for propane, fuel, cylinders, cages, and parts.
• Seek efficiency opportunities through continuous improvement.
• Ensure schedules are maintained to meet delivery expectations.
• Understand the local customer base and align operations to meet demands.
• Partner with Customer Service to address and act on customer requests.

Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Relating and Networking
• Persuading and Influencing
• Formulating Strategies and Concepts
• Adapting and Responding to Change

Performance Measurements

• Advancement of the company’s brand.
• Overall success of established departmental goals.
• Successful utilization of controls and processes for effective financial management.

Requirements

• Must possess or obtain within 90 days of employment a Class B CDL with a Hazardous Material endorsement.
• Basic industry knowledge or relevant experience (e.g., commercial driving, distribution, transportation).
• Willingness to complete all licensing and testing to meet state requirements.
• Basic computer skills required.
• Strong time management skills: ability to handle multiple projects, meet deadlines, and function independently in a fast-paced environment.
• Strong attention to detail; ability to communicate clearly, verbally and in writing, with employees at all levels.
• Forklift certification preferred.
• CDL and Hazmat license preferred.
• 2 years of previous management experience, direct P&L responsibility, and distribution/transportation experience a plus.

Travel and Hours

• Full-time position with standard operating hours.
• Travel between field locations required.

Physical Demands

• Regularly required to talk or hear, stand, and walk.
• Occasionally required to lift office products and supplies up to 50 pounds.