Operations Supervisor

About the role

The Operations Supervisor is a key role on the Pet Supplies Plus operations team offering the opportunity to launch a rewarding career in Supply Chain Operations at Pet Supplies Plus. This position is part of the operations team and responsible for managing a team of 20 to 25 team members, assisting with replenishment and put away processes.

Responsibilities

• Ownership of all assigned supply chain functions and provides day-to-day supervision of these areas, including cage items (high value items).
• Accountable for daily work assignments of all regular and temporary labor to meet or exceed customer SLAs while minimizing labor costs.
• Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands.
• Ensures all team members are held and follow all company policies and guidelines; coaching, performance review, and counseling when needed.
• Understands work load planning to ensure efficient use of labor for operations support in multiple departments.
• Enforces safety/housekeeping standards to meet AIB standards.
• Ensures labor is balanced across departments as required to meet each day’s business needs, minimize overtime and reduce labor costs.
• Effectively communicates work task Standard Operating Procedures, conveys key information during pre-shift meetings and ensures appropriate shift hand-offs.
• Recommends layout changes to improve velocity, performance and reduce labor costs.
• Complies with all OSHA, federal, and state policies that optimize safety within the facility.

Requirements

• A bachelor’s degree or equivalent experience.
• 3–5 years warehousing and distribution experience.
• 3–5 years supervisory experience.
• Ability to work flexible shifts/hours.
• WMS experience, specifically Manhattan WM experience, preferred.
• Interpersonal and conflict resolution skills.
• Experience with PC, RF guns, and printers.

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine’s 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size.

For more information, please visit www.petsuppliesplus.com.