Operations Supervisor

About Us

Peoples Gas Light & Coke Co, a subsidiary of WEC Energy Group, is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We offer competitive pay and benefits to recognize your hard work and dedication.

We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

About the Role

The Operations Supervisor manages internal resources, external contracted resources, and business applications/processes based on the needs of the business unit. This includes supervisory tasks in Gas Operations related to construction, design, planning, and scheduling. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company’s transmission and distribution infrastructure within an assigned area.

Responsibilities

• Plan, coordinate, and conduct safety meetings to communicate safety requirements, updates, and training.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance, and core expectations.
• Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Evaluate performance, coach, develop, and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are met through timely response and quality work.
• Supervise all customer-requested work to ensure customers’ negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Coordinate activities for storm restoration/gas emergencies and communicate field issues to keep customers informed.
• Manage all trouble or emergency work within a defined area.
• Work with the Customer Service group or others to audit work from design through construction. Provide feedback to appropriate work groups or contractor workforce for process improvement.
• Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, and equipment.
• Ensure quality work is performed in accordance with appropriate construction standards and/or contract provisions.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours, and vehicle expenses associated with work. Approve contractor invoices as appropriate.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Work with customers to proactively identify needs and problems.
• Respond to complaints associated with crew or contractor performance and work with the customer to resolve.
• Participate in community activities as a representative of the company.
• Coordinate facilities management for repairs, maintenance, etc.
• Represent the office or the area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computers, associated hardware, and applications to perform the job in an efficient and safe manner.

Requirements

• High School Diploma, HSED, or GED.
• 3 years' experience in utility or similar industry and/or 3 years' experience in supervision of direct reports.
• Good working knowledge of union contracts and employee relationship building.
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Valid driver's license.

Preferred Qualifications

• Strong communication and organizational skills.

Pay

Pay Range Minimum: $90,507.56

Pay Range Maximum: $135,761.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.