Operations Supervisor

About Paraco

Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader.

About the Role

The Operations Supervisor is responsible for maintaining high service standards across assigned locations, promoting a safety-first culture, and improving operational efficiency. This position reports to the Regional Area Manager and works closely with leadership to support business growth, customer satisfaction, and employee development.

Responsibilities

• Operations Leadership: Maintain and enforce operational standards related to customer service, facility maintenance, vehicle readiness, and employee training.
• Team Supervision: Lead, coach, and develop drivers, technicians, and yard employees while reinforcing accountability, safety, and company values.
• Customer Support: Assist with customer deliveries, service work, and installations when needed to support operational requirements.
• Safety Leadership: Conduct safety meetings, enforce company policies, investigate accidents and injuries, and implement corrective and preventive measures.
• Facility Management: Maintain clean, organized, and professional facilities that comply with company standards and applicable safety regulations.
• After-Hours Support: Participate in after-hours and emergency response coverage as required.
• Employee Development: Partner with leadership to provide training, performance coaching, and career-development opportunities.
• Operational Performance: Monitor productivity, service quality, scheduling, staffing, and other key performance indicators.

Qualifications

• Five or more years of experience in operations, service, logistics, or a related field.
• Previous supervisory or team-leadership experience preferred.
• Facility management experience is a plus.
• CETP certifications in service and delivery, or the ability to obtain them.
• Valid Class B CDL with HazMat and Tank Vehicle endorsements, or the ability to obtain the required licensing.
• Strong communication, leadership, problem-solving, and organizational skills.
• Ability to coach, train, and hold frontline employees accountable.
• Demonstrated commitment to teamwork, customer service, and workplace safety.

Work Environment

This position involves direct customer interaction, field and facility operations, and occasional travel between locations. Flexible scheduling, including after-hours availability, may be required based on operational and customer needs.

Benefits

• Medical, dental, and vision coverage
• Disability insurance
• 401(k) with company match
• Paid time off and company holidays
• Company-paid training and tuition reimbursement
• Employee propane discounts
• Company-provided uniforms
• Employee wellness programs