Operations Supervisor

One full-time position (40 hrs/week), Monday - Friday 8:00 am - 5:00 pm (may vary based on clinic needs) at Main Livestock Exchange Campus (LSX 30th & L).

Responsibilities

• Organizes and controls day-to-day activities to ensure effective, efficient, and secure operation of systems and workflows.
• Provides operational supervision and ongoing support of service delivery in a fast-paced environment, including direct supervision of an operations team (Patient Registration, Patient Experience Phones, Medical Records, Patient Support, Case Management, Satellite Operations, Enrollment and Financial Services, and Support Services).
• Manages multiple projects and initiatives, ensuring planning, data collection, deliverables, and reporting to internal and external stakeholders are completed timely and according to established goals.
• Assists the ADOO in developing, communicating, implementing, and assessing clinic operations policies and procedures.
• Attends Operations Staff Meetings, assists in setting the agenda, documents meeting minutes, and ensures action items are addressed and followed through.
• Assists patients in understanding OneWorld’s services and those of other agencies.
• Ensures staff maintain accurate records in patient charts and databases.
• Provides direct supervision to support clinic compliance, quality, and performance improvement goals.
• Identifies workflow and operational problems and makes recommendations for resolution.
• Manages clinic flow to ensure smooth patient movement throughout the health center.
• Performs additional tasks as assigned to support business needs, with responsibilities evolving to meet organizational changes.