Operations Supervisor

Responsibilities

• Answers phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or RTSs.
• Communicates with patients, parents, therapists, and nurses to provide follow-up on pending orders.
• Accomplishes these duties by either performing them or by directing office support staff to do so.
• Collaborates with Branch Manager, RTS, office support staff, and Technician to set patient/referral source evaluation, delivery, and repair appointments.
• Aids in the completion of work orders, which may involve verifying all necessary patient information, calculating and extending equipment prices, and preparing quotes.
• Accepts delivery of goods when necessary.
• Accepts delivery of goods when necessary.
• Provides and/or obtains the necessary documentation for a purchase order, including verification of insurance, letter of medical necessity, assembly of the funding package, preparation, and execution of an assignment of benefits, and receipt of any other documentation required by each payer source.
• Performs data entry of all pertinent information, including scanning documentation received.
• Filings documents and folders.
• Aids in the physical inventory at the direction of the Branch Manager.
• Assists with the preparation of inventory documentation.
• Continues education related to job duties, including staying informed about and familiar with NSM's current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links, and attending courses or seminars as assigned by the Branch Manager.
• Maintains communication with patients, parents, therapists, doctors, and/or nurses on pending orders.
• Resolves escalated client concerns and complaints.
• Manages supply orders, monitors office expenses, and reconciles Petty Cash fund.
• Performs any directly-related job duties as assigned by the Branch Manager.
• Carries out all position expectations in a professional manner.
• Performs funding-related duties, as needed depending on branch structure.

Requirements

• A High School Diploma or G.E.D.