Operations Supervisor

About the role

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage, focusing on functional innovation and the use of cutting‑edge techniques. Through its association with music, art, travel, and technology, MCM embodies the bold, rebellious, and aspirational, always with an eye on the disruptive. The driving force behind MCM centers on revolutionizing classic design with futuristic materials, appealing to the 21st‑Century Global Nomad generation — MCM’s millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries. MCM is distributed online and in 650 stores worldwide, including locations in Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, the Middle East, and more. For further information, visit www.mcmworldwide.com.

Working With Us: MCM employs a highly collaborative workforce from offices and stores around the world, forming a multinational/multicultural organization. To uphold the brand’s culture and values, MCM implements corporate social responsibility initiatives, adheres to high ethical standards, and strives for legitimacy. Employees are encouraged to become high‑performing individuals who reflect the diversity of the communities in which they work and live. MCM is committed to diversity and inclusion — recruiting and retaining employees from diverse backgrounds, raising awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. The company has zero tolerance for any form of harassment, insultation, ostracization, or groundless defamation.

Position Overview: As the Operations Supervisor, you will play a pivotal role in the successful operation and management of the store. You will serve as a brand ambassador, embodying the values and ethos of the brand in every interaction, while also leading, mentoring, and supporting the store team to achieve operational excellence. Your responsibilities will encompass a wide range of areas including team management, sales floor supervision, inventory control, client care, and compliance with company policies and procedures.

Responsibilities

• Assist the Store Manager in leading and mentoring the store team.
• Support the development of team members through training and guidance.
• Work with the Store Director and Associate Manager to execute operational and service standards.
• Act as Manager on Duty, handling floor coverage, client transactions, and store opening/closing duties.
• Foster a positive and united work environment among all staff.
• Train new hires and existing staff on operating policies and procedures.
• Coach and develop direct reports in operations, customer service, and sales support.
• Encourage the achievement of operational objectives for smooth and efficient store operations.
• Ensure the highest level of client experience through robust operational support.
• Oversee client merchandise preparation, packaging, and delivery processes.
• Support the shipping and receiving process, resolving issues and reporting to the Store Director.
• Ensure timely movement of merchandise, adhering to procedures and guidelines, including transfers, RTVs, and handling damages.
• Maintain clear and accurate operations documents and procedures.
• Assist in training new team members on operations and sales floor procedures.
• Collaborate with the Client Care team to manage repairs and aftersales services.
• Process repairs and damages promptly in accordance with company guidelines.
• Efficiently manage inventory and the shipping/receiving lifecycle, ensuring a clean, secure, and organized process.
• Oversee store cycle counts, scheduled inventories, and reconciliation with support from the Store Director.
• Ensure accurate and organized store inventory at all times.
• Guide and train store teams on inventory processes and compliance directives.
• Assist with the physical maintenance of the store and manage service channel tickets.
• Order necessary supplies for the office and store.
• Provide on‑site technological support, troubleshooting and resolving issues as needed.
• Maintain accurate operations documents and procedures for reference