Operations Supervisor

Position Overview

General Duties/Responsibilities

• Maintains schedule adherence by serving as a Road Supervisor, Service Coordinator, working in the Radio Room, or at Dispatch.
• Dispatches personnel and equipment in response to service requests to ensure all runs are dispatched on time.
• Makes sure bus operators are fit for duty, ensuring compliance with company mandates, policies, and procedures.
• Formulates responses to situations quickly to minimize service disruptions and maintain safety.
• Communicates alternate route detours based on construction, accidents, or other special conditions.
• Investigates and responds to all accidents and incidents during tour of duty.
• Promptly notifies managerial personnel of serious incidents and accidents to meet reporting requirements.
• Contacts and interacts with emergency services, secures accident scenes, assesses property damage, and assists operators in gathering information.
• Prepares and maintains manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, and vehicle breakdowns.
• Completes attendance records, daily absentee reports, extra board work assignments, dispatch sheet, and records all required information.
• Reports to hospitals where passengers or others involved are transported, gathering pertinent information and notifying company officials as appropriate.
• Makes sure drivers are operating safely, issuing violations for improper behavior, and using radar equipment for speed control.
• Makes sure overall performance is monitored and investigated; handles service complaints from the Director of Operations or Westchester County Department of Transportation; records driving infractions or violations; answers drivers' questions; counsels drivers on performance when necessary.
• Operates buses on an emergency basis, as needed.

Qualifications

• High School diploma or equivalent required.
• Excellent New York State Commercial Driver’s License and 19-A qualification required.
• At least 1 year of experience operating a commercial vehicle, preferably a bus, required.
• Minimum of 1 year of supervisory experience preferred.
• Excellent CDL Driver’s License with passenger and airbrake endorsements required.
• No chargeable accidents within the last year required.
• Ability to operate a bus on an emergency basis, as needed.
• Acceptable attendance record required.
• No more than 4 points on current driving abstract at the time of application required.

Physical and Sensory Requirements

• Ability to respond physically to emergencies.
• Ability to perform bus-related duties such as light bus maintenance.
• Ability to communicate effectively verbally and in writing.
• Ability to climb stairs, reach above shoulder level, walk extended distances, stand in moving vehicles, kneel, and sit for an undefined amount of time.
• Ability to work in environments with dust, fumes, exhaust, various noise levels, various temperatures, indoor and outdoor weather conditions for an undefined amount of time.
• Ability to bend, lift, push, and pull up to 30 lbs. without assistance.
• Ability to work in both office and field environments.
• Ability to work days, evenings (including overnights), weekdays, weekends, holidays, and overtime hours.