Operations Supervisor

About the role

The Operations Supervisor contributes to Langham’s Life Science Services Division by ensuring that the Warehouse Associate(s) and related operations personnel meet customer goals for quality and timeliness of shipments. The Operations Supervisor is a direct link between the Warehouse Associates and the Warehouse Manager and oversees warehouse operations.

Responsibilities

• Ensures all incoming and outgoing shipments of the warehouse are accurately inspected, checked, recorded, and accounted for according to standard operating procedures.
• Ensures shipping requests are processed according to the customer requirements regarding storage, collection, and delivery of assets, including WGS (White Gloom Shipments).
• Plans for adequate labor to meet daily schedules and appropriately matches associates' skill with the duties of the job, in addition to ensuring productivity and quality goals are met on a daily, weekly & monthly basis through cross training efforts and maximizing efficiencies.
• Ensures all work is done according to safety and security guidelines, with particular attention to guidelines regarding temperature-controlled materials, hazardous materials, and those mandated by the Departments of Homeland Security and Transportation, Food and Drug Administration and other regulatory agencies affecting the GMP operations.
• Responds to customer complaints and reports on quality errors on the floor, engaging Quality representatives, so investigations can be completed according to standard operating procedures; and works directly with the Warehouse Manager – IND Langham Life Sciences to identify methods to increase productivity and efficiency on an ongoing basis.

Requirements

• Establishes and promotes positive communication within Langham internal departments to increase collaboration and reduce inefficiencies.
• Ensures a team environment in the warehouse.
• Responds to emails and voice mails in a timely manner.
• Maintains and monitors associate performance and productivity to ensure order inbound instructions are followed by warehouse associates and freight forwarders.
• Ensures work is performed by the team according to all Langham policies and procedures.
• Affords assistance to employees with completing their assigned work by eliminating challenges to progress.
• Cross trains employees on essential departmental duties to ensure business continuity during absences.
• Completes maintenance of equipment according to PM schedules.
• Provides input to the Inbound Manager regarding process improvement for greater efficiency and productivity.
• Maintains inventory accuracy by entering material into data base.
• Limits inventory to the correct storage bin.
• Performs physical counts (or assigns) as necessary.

Qualifications

• High school diploma or GED required.
• At least one-year previous experience in a comparable warehouse associate position.
• Minimum 6 months experience with GMP warehousing and distribution.
• Ability to train on and pass knowledge tests on 21 CFR Parts 210 and 211 related requirements for GMP operations.
• Forklift drivers must be able to pass forklift certification training.

Skills

• Understanding of the transportation and warehousing industry from the logistics perspective, including fulfillment work.
• Ability to supervise the overall process of a warehousing department or division, including setting and meeting schedules, prioritizing and following up on tasks, and performing responsibilities efficiently and timely (time management).
• Effective analytical, problem-solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
• Able to think logically and analytically.
• Able to read, interpret, and use forms and other visual instructions to perform required work.
• Able to prioritize, organize multiple tasks with differing timelines, manage time, and follow up.
• Proven ability to use ERP/TMS systems in a logistics environment.
• Proactive in anticipating and alerting others to problems with projects or processes.
• Proficient in operating all forms of forklift equipment.

Benefits

Langham reserves the right to modify job responsibilities and expectations as business demands evolve.

Pay

TBD

Schedule

TBD