Operations Supervisor

About the role

The Operations Supervisor contributes to Langham’s Life Science Services Division by ensuring that Warehouse Associates and related operations personnel meet customer goals for quality and timeliness of shipments. This role serves as the direct link between Warehouse Associates and the Warehouse Manager, overseeing warehouse operations to ensure all incoming and outgoing shipments are accurately inspected, checked, recorded, and accounted for according to standard operating procedures.

The Operations Supervisor ensures shipping requests are processed according to customer requirements for storage, collection, and delivery of assets, including White Glove Shipments (WGS). Responsibilities include planning adequate labor to meet daily schedules, matching associates’ skills with job duties, and ensuring productivity and quality goals are met through cross-training and efficiency maximization.

The role also ensures compliance with safety and security guidelines, particularly for temperature-controlled materials, hazardous materials, and regulations mandated by the Departments of Homeland Security and Transportation, FDA, and other agencies affecting GMP operations. The Operations Supervisor responds to customer complaints, reports quality errors, and collaborates with the Warehouse Manager to identify methods for increasing productivity and efficiency.

Key Outcomes

• Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies.
• Foster a team environment in the warehouse.
• Respond to emails and voicemails in a timely manner.
• Monitor associate performance and productivity to ensure adherence to inbound instructions by warehouse associates and freight forwarders.
• Ensure work is performed according to all Langham policies and procedures.
• Assist employees with completing assigned work by eliminating challenges to progress.
• Cross-train employees on essential departmental duties to ensure business continuity during absences.
• Complete maintenance of equipment according to PM schedules.
• Provide input to the Inbound Manager regarding process improvement for greater efficiency and productivity.
• Monitor GMP Warehouse Associates’ productivity and adjust as needed.

Responsibilities

Operations

• Ensure customer orders are filled accurately and according to schedule:
  • Identify and decide on appropriate manpower needs daily; issue overtime requirements as needed.
  • Prepare daily work schedules and issue written and oral instructions.
  • Distribute orders (pick tickets) in a timely manner.
  • Cross-train all employees in the department.
  • Maximize efficiency using RF guns in all applicable areas.
  • Ensure correct shipment of international orders and hazardous material orders.
  • Perform quality checks at appropriate stages of packing and preparation for shipping.
• Ensure inventory is received, entered into the system, and stored in the correct locations:
  • Physically check incoming loads against packing lists.
  • Identify discrepancies between paperwork and physical product received.
  • Communicate with customers to resolve inaccuracies in shipments.
  • Ensure inventory accuracy by entering material into the database.
  • Locate proper storage bins for products.
  • Put inventory away in the correct location.
  • Perform physical counts (or assign) as necessary.

Requirements

• Demonstrates understanding of the transportation and warehousing industry from a logistics perspective, including fulfillment work.
• Able to supervise the overall process of a warehousing department or division, including setting and meeting schedules, prioritizing tasks, and performing responsibilities efficiently.
• Effective analytical, problem-solving, and decision-making skills (ability to gather and analyze data and draw conclusions).
• Able to read, interpret, and use forms and other visual instructions to perform required work.
• Able to prioritize, organize multiple tasks with differing timelines, manage time, and follow up.
• Proven ability to use ERP/TMS systems in a logistics environment.
• Proactive in anticipating and alerting others to problems with projects or processes.
• Proficient in operating all forms of forklift equipment.

Qualifications

• High school diploma or GED required.
• At least one year of previous experience in a comparable warehouse associate position.
• Minimum of 6 months of experience with GMP warehousing and distribution.
• Ability to train on and pass knowledge tests on 21 CFR Parts 210 and 211 related requirements for GMP operations.
• Forklift drivers must be able to pass forklift certification training.

Physical Demands and Work Environment

• Physical movements include bending, stooping, and lifting up to 50 pounds as part of the daily work routine.
• Work is performed on concrete in a warehouse environment, subject to heat and cold.
• Must be able to operate computer equipment.
• Work environment is subject to seasonal temperature variances.
• Expected to spend at least 75% of time on the warehouse floor.