Operations Supervisor

Overview

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Primary Responsibilities

• Lead, mentor, and motivate a team of 25-28 Warehouse Associates, ensuring they have the tools, support, and knowledge to meet and exceed performance expectations
• Set clear, achievable performance goals using KPIs such as productivity, order accuracy, safety, and cleanliness to drive results while fostering a culture of mutual respect and high engagement
• Provide real-time coaching, guidance, and feedback, always reinforcing a positive, collaborative work environment where team members feel valued and supported
• Cultivate individual growth and career development by promoting skill enhancement and fostering a culture of continuous improvement that celebrates both individual and team achievements
• Recognize and celebrate outstanding performance, motivating the team to perform at their highest potential and creating a positive and respectful work environment

Safety and Compliance Management

• Lead by example in creating and reinforcing a safety-first culture, always ensuring strict adherence to safety regulations and company policies
• Conduct regular safety inspections and audits, providing training and implementing corrective actions where needed to prevent injuries and improve safety standards
• Hold the team accountable for maintaining a safe, compliant, and productive work environment, where safety is viewed as a shared responsibility and a core value of daily operations

Operational Excellence & Continuous Improvement

• Supervise daily warehouse operations including receiving, picking, packing, shipping, inventory management, continuously optimizing workflows to drive productivity and minimize bottlenecks
• Apply LEAN methodologies and continuous improvement practices to identify opportunities for process improvement, reduce waste, and ensure operations remain efficient, accurate, and aligned with team objectives
• Collaborate with peers and leadership to implement improvements based on feedback, performance reviews, and observed inefficiencies, always striving for better results and greater accuracy

Minimum Requirements, Qualifications, Additional Skills, Aptitude

• High school diplomas or GED required; additional years of relevant experience may be considered in lieu of a degree
• 2+ years of experience in warehouse operations, with at least 2 years of formal leadership experience for teams of 10 or more
• Proven track record of maintaining a safe work environment and compliance with safety regulations
• Demonstrated experience leading a team, mentoring, and developing warehouse personnel

Required Experience

• Strong communication and interpersonal skills
• Ability to motivate and engage a team
• Experience conducting structured monthly check-ins and on-the-floor observations
• Experience developing and tracking action plans for team members
• Able to delegate effectively and manage change
• Able to identify and resolve problems quickly and effectively
• Able to manage time efficiently and prioritize tasks
• Strong computer skills, including experience with Warehouse Management Systems (WMS)

Physical Requirements

• Must be able to lift, move, and carry 30-40 pounds repetitively upwards of 1,000 times per day
• Must be able to lift, move, and carry larger items up to 75 pounds less frequently
• The Warehouse Supervisor is frequently required to stand, walk, climb and sit at times in the warehouse
• While performing the duties of this position, the supervisor is subject to a warehouse environment where temperatures can vary from very cool to very warm
• Freezer temperatures: (-20°F) | Refrigerator temperature (25-35°F)
• The supervisor is also exposed to outside weather conditions
• The noise levels in the warehouse work environment are typically low to moderate