Operations Supervisor

About the role

The Operations Supervisor oversees, coordinates, and monitors administrative and service-related functions that support clinical staff. This role ensures operational efficiency, accountability, and compliance across clinical services by supervising workflows, tracking required documentation, and monitoring completion of administrative tasks.

Schedule

• Tuesday and Wednesday: 11:00 AM – 7:00 PM
• Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 2:00 PM

Responsibilities

• Provide ongoing supervision, coaching, and support to clinical staff regarding administrative and operational responsibilities, ensuring adherence to organizational expectations and procedures.
• Monitor and coach staff compliance with administrative requirements, including productivity standards, documentation timeliness, caseload management, scheduling expectations, and other organizational responsibilities. This includes reviewing and auditing documentation, caseloads, calendars, and related operational activities.
• Collaborate with the Director of Clinical Quality Improvement to address quality concerns, including creating and implementing corrective action plans and performance improvement strategies.
• Partner with Clinical Supervisors in the completion of annual performance evaluations for clinical staff.
• Analyze, monitor, and provide oversight of clinical operations data and reports generated by the Data Analyst.
• Develop, maintain, and update organizational policies, procedures, and compliance-related documentation to align with regulatory requirements and best practices.
• Model and uphold organizational values, ethical standards, and policies, ensuring adherence to confidentiality, client rights, safety, incident reporting, and other responsibilities.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in healthcare administration, clinical operations, public health, social work, counseling, or a related field; master’s degree preferred.
• At least 1 year of experience in a healthcare, behavioral health, outpatient, hospital, or clinic environment.
• Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows.
• Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking.
• Demonstrated administrative, supervisory, and organizational skills.
• Advanced oral and written communication skills.
• Ability to think critically and analytically and to problem-solve creatively.