Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

About the role

Iron Mountain is seeking a strategic Operations Supervisor to join our Transportation Operations team in Bloomington, MN. As a frontline leader, you will directly influence the daily execution of our courier operations and route efficiency. Your leadership will drive team performance and maintain rigorous safety standards, ensuring our customers' critical shipments are delivered reliably every day.

Responsibilities

• Workforce Leadership & Coaching: Provide daily oversight to courier and coordinator teams, managing staffing levels, recruiting, training, performance reviews, and payroll processing.
• Operational Excellence & Route Management: Track daily route progress using routing technology and scanning platforms to proactively resolve workflow variances and optimize delivery performance.
• Fleet & Compliance Administration: Oversee the DVIR/BDIR processes and partner with outsourced vendors to ensure fleet vehicles are safely maintained in accordance with prescribed standards.
• Safety, Security & Regulatory Reporting: Enforce organizational safety procedures while establishing workflows to consistently meet daily, weekly, and monthly DOT and IFTA requirements.

Requirements

• 2–4 years of experience in transportation, courier logistics, or supply chain operations.
• Experience managing up to 17 employees.
• Strong knowledge of DOT/IFTA compliance, routing technologies, scanning platforms, and fleet maintenance procedures.
• Proven ability in frontline team leadership, operational problem-solving, and managing performance metrics in a fast-paced environment.
• High School Diploma required; a 4-year college degree is preferred.
• In-depth familiarity with the local geographic area and customer base, along with a willingness for up to 10% in-market travel.

Benefits

• Salary: $85,000 - $94,000 + Annual Bonus
• Day Shift (5:00 AM start time)
• Paid Time Off: 2 weeks paid vacation, 7 paid holidays, plus sick pay
• Flexible work options/alternative work options to support work–life balance
• Comprehensive health, wellness, and retirement plans, including full health and dental benefits starting on your 1st day, 401(k) with company match, and an Employee Stock Purchase Program
• Opportunities for continuous learning and professional growth, including Tuition Reimbursement
• Company-paid uniforms, safety footwear, masks, and gloves

Reasonably expected salary range: $75,300.00 - $94,100.00. An employee's starting salary may vary based on a variety of factors.