Operations Supervisor

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East.

About the role

Reporting to the Operations Manager, you will lead your team to effectively achieve department objectives by managing, motivating, and driving performance to meet KPIs. The successful candidate will be responsible for the team’s output and will manage a team of 15 Researchers. This hybrid role requires three onsite days per week and is based in Tulsa, OK.

Responsibilities

• Root cause analysis of SLA deviations, action plan development, and resolution
• Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc.
• Review daily production reports with researchers to accurately assess production goals
• Evaluate employee performance and execute appropriate personnel actions
• Conduct regular 1:1s with researchers
• Enforce all of HireRight’s policies and procedures as well as client requirements
• Handle escalated issues and requests from internal and external clients and employees; provide feedback and guidance to staff
• Create and manage KPIs
• Provide clear, concise, measurable objectives to researchers and review them regularly
• Communicate expectations clearly and provide consistent feedback
• Be open to cross-training in other functions outside of immediate scope of responsibility
• Assist in ad hoc projects as required

Requirements

• Bachelor’s degree or graduate in any stream preferred; High School Diploma or equivalent required
• 4-5 years of experience managing others in a time-sensitive environment
• Previous background verification (BGV) operations experience preferred
• Demonstrated leadership ability in decision-making, critical thinking, and employee relations
• Proven conflict management and communication skills
• Prior verifications or background screening experience a plus

Benefits

• Medical, dental, and vision coverage
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Flexible Spending Accounts
• 401K retirement plan
• Generous vacation and sick program
• 10 paid holidays
• Education Assistance Program
• Business casual attire
• Generous referral program
• Employee discounts and rewards
• And much more