Operations Supervisor

About the Role

Oversee operation of the hotel in the absence of the Assistant General Manager or General Manager and during off-peak times. This role serves as a growth path to Front Office Manager, Assistant General Manager, and General Manager.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Monitor and maintain front office systems and equipment to ensure optimum performance.
• Supervise night audit functions and perform audits in the absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in an hourly or managerial role.
• Perform other duties as requested by management.

Requirements

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Benefits

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Schedule

Work schedule varies and may include working on holidays and weekends.

Work Environment

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.