Operations Supervisor

Primary Responsibilities

• Serves as acting leader in the absence of the Center Manager as assigned.
• Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes providing shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
• Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels.
• Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• PARTNERS WITH CENTER MANAGER AND QUALITY TEAM TO IDENTIFY AND RESOLVE DEVIATIONS OR OPERATIONAL CONCERNS IN REAL TIME.
• MONITORS DONOR FLOW AND PROACTIVELY ADDRESS DELAYS OR SERVICE ISSUES TO ENSURE AN EXCEPTIONAL DONOR EXPERIENCE.
• OVERSEES DONOR FLOOR OPERATIONS AND SUPERVISES OPERATION SUPERVISOR(S) AND DONOR CENTER STAFF DURING ASSIGNED SHIFTS.
• LEARNS AND MAINTAINS THROUGHOUT FAMILIARITY AND COMPLIANCE WITH ALL STATE AND FEDERAL REGULATIONS, U.S. FOOD AND DRUG ADMINISTRATION (FDA)-APPROVED STANDARD OPERATING PROCEDURE MANUAL, OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA), CLINICAL LABORATORY IMPROVEMENT AMENDMENTS (CLIA), CURRENT GOOD MANUFACTURING PRACTICE (cGMP) AND INTERNAL COMPANY PROCEDURES.
• Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• ATTENDS ALL REQUIRED TRAINING SESSIONS, STAFF MEETINGS, ETC.
• ENSURES THAT ACCURATE AND THOROUGH DOCUMENTATION OF NECESSARY RECORDS IS PERFORMED.
• UNDER THE GUIDANCE OF THE CENTER MANAGER ASSURE FACILITY IS MAINTAINED IN A NEAT AND CLEAN CONDITION AND ALL EQUIPMENT IS KEPT IN GOOD WORKING ORDER.
• SUBMITS TIMELY AND ACCURATE REPORTS AS REQUIRED BY THE CENTER MANAGER.
• ASSISTS IN THE CONTROL OF CENTER DONOR FUNDS AS DETERMINED BY THE CENTER MANAGER.
• PARTICIPATES IN THE ONBOARDING, TRAINING, AND CROSS-TRAINING OF STAFF TO SUPPORT CENTER AGILITY AND PERFORMANCE.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• LEADS BY EXAMPLE IN PROMOTING A CULTURE OF SAFETY, TEAMWORK, AND ACCOUNTABILITY.
• REPORTS ALL UNSAFE SITUATIONS OR CONDITIONS TO AREA LEAD, SUPERVISOR OR MANAGER.
• MAY BE TRAINED TO REPAIR PLASMA CENTER EQUIPMENT.
• ASSISTS THE CENTER MANAGER IN ANY TASK NECESSARY IN PURSUANCE OF COMPANY OBJECTIVES.

Education

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR Certified

Experience

• Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Knowledge | Skills | Abilities

• Exceptional customer service skills.
• Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills.
• Ability to understand, explain, and follow SOP’s and protocols.
• Ability to work flexible scheduling to meet business needs.
• Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.